Big O Tires
🚗 Auto & Repair · Louisville
total experiences
replied on google
Most reported issues
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Experiences
excessive charges for minor parts and labor
Business reply on Google
David, we are sorry to hear this feedback about your experience at our store. We aim to always provide excellent service, and are truly sorry to hear that your experience didn't meet that standard. We would be happy to go over any concerns you have with your final invoice and assist in any way we can. Please contact us at (502) 792-9943. Thank you.
unauthorized services performed and vehicle damage caused by shop staff
The shop performed unauthorized repairs without prior customer approval.
Business reply on Google
Michael, we are sorry to hear these details from your recent experience. We’ve tried to contact you to discuss this further, but have not been able to reach you. We sincerely apologize for the issue and would like to find a way to assist you. Please contact us at the store at (502) 792-9943 if there’s anything we can do!
Business damaged vehicle rims and failed to provide promised replacements.
Business reply on Google
Amanda, we are sorry to hear this feedback about your visit to our store last month. We strive to provide excellent service, and would be happy to discuss your concerns to see how we can help, if you haven't already gotten this resolved. Please contact our store at (502) 937-3885. Thank you.
business failed to provide promised refund and performed unauthorized vehicle repairs
Business reply on Google
Ms. Chism, we hope the information we provide here is helpful. You purchased 4 tires and a tire protection plan which covers road hazards, including: unrepairable nail punctures, sidewall damage due to pot holes, curbings, glass, and similar failures. The knots on your tires is classified as an impact bruise, a result of such injuries, much like a hernia in our bodies, and can only be seen with air in the tires in most cases. Your low profile tires are more prone to that type of damage and can sometimes be hard to see unless carefully inspected on a lift on the inside sidewall, as well as outside sidewall. There is no monetary benefit to us to change the second tire. Safety to all of our customers is our motivation. Both tires were replaced free of charge with no proration to mileage. The terms and agreements of the warranty stipulate that the consumer is responsible for the cost of mount and balance of new tires and a new warranty on the 2 replacements. We provided you a copy of the terms and conditions at the time of purchase. Our goal is and has always been to have a great and positive relationship with our customers. I feel that we accomplish that in the vast majority of our in
Technician attempted to charge for unnecessary and non-existent repairs.
Business reply on Google
Darth, we are sorry to hear this feedback. We would never want our customers to feel like we tried to be dishonest with them. Our recommendations follow manufacturer guidelines for our customers' vehicles. We do understand if customers do not want to proceed with what we've suggested, or want to get a second opinion. We strive to provide excellent service, and would be happy to discuss your concerns regarding the work that was recommended. Please contact our store at (502) 937-3885. Thank you.
mechanics failed to perform repairs and management acted unprofessionally
Business reply on Google
We are sorry to see this updated review. We aim to provide excellent service to all our customers, and take this feedback seriously. We would like to learn more about your experience and help with any of your concerns. Please contact us at (502) 792-9943. Thank you and we hope to hear from you soon.
Technicians failed to correctly align the vehicle front end
Business reply on Google
Ronnie, we are very sorry to hear this feedback about your visit. We aim to provide 5 star quality service the first time, but stand behind our work. If something was missed, we will gladly make things right. Please contact us at (502) 937-3885, or stop by our store. Thank you.
Final bill significantly higher than the quoted price
Business reply on Google
Sarah, we are sorry to hear this feedback. We strive to provide excellent service, and would be happy to discuss your concerns regarding your final bill to see how we can help. Please contact our store at (502) 937-3885. Thank you.
Technicians repeatedly caused vehicle damage and safety hazards during tire service.
Technicians damaged vehicle components and failed to repair the original leak.
Staff ignored customer and provided poor service upon arrival.
Business reply on Google
Wesley, we are sorry to hear this feedback. We strive to provide prompt and professional service. We also try to avoid delays whenever possible. Our stores are all hiring, and we are hopeful that will shorten the wait time in the future. In the meantime, we would be happy to discuss your concerns to see how we can help. Please contact our store at (502) 937-3885. Thank you.
The shop charges a full hour rate for a quick service.
Business reply on Google
Michael, we are very sorry to hear this feedback. We aim to provide excellent service, and would be happy to discuss your pricing concerns. Please contact us at (502) 937-3885, or stop by our store. Thank you.
Customer waited thirty minutes without receiving assistance from staff.
Business reply on Google
Randy, we are very sorry to hear about your experience at our store. This is not the norm for our store, as we strive to provide excellent service to all our customers. We hope you will give us another opportunity to help in the future. We would like to prove we can do much better. Thank you.
Employee attempted to upsell unnecessary tire replacement to customer.
Business reply on Google
We are very concerned about this feedback. We strive to provide excellent service to our customers, and would never intentionally deceive them. We would like to speak with you further about this experience, and encourage you contact us at store017002@bigostores.com. Thank you.
New staff members are perceived as rude and unwelcoming.
staff failed to perform requested maintenance after confirming capability over phone
Mechanic failed to test drive vehicle and provided overpriced repair quote.
improperly seated transmission plug caused fluid leak and smoke
Business reply on Google
Freddie, thank you for speaking with us about your concerns. We strive to provide excellent service, and are sorry to hear about what happened here. If there is anything we can do, please contact us. We hope to see you again soon. Thank you.
The business failed to have the ordered tires ready as promised.
Business reply on Google
Jacob, we're very sorry to hear there has been a delay in the receipt of your tires. This is not typical and we apologize that it's happened. We hope everything goes well with your install when they arrive. if you need anything else, please let us know. Thank you.