Big O Tires
🚗 Auto & Repair · Phoenix
total experiences
replied on google
Most reported issues
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Experiences
unwanted pressure to purchase additional services during an oil change
Business reply on Google
Philip D, we are sorry to hear this feedback. We would never want our customers to feel like we tried to be dishonest with them. Our recommendations follow manufacturer guidelines for our customers' vehicles. We do understand if customers do not want to proceed with what we've suggested, or want to get a second opinion. We strive to provide excellent service, and would be happy to discuss your concerns regarding the work that was recommended. Our Customer Service Team would be happy to assist you. Please contact us at https://www.bigotires.com/contact-us
Incorrect diagnosis, unprofessional staff behavior, and improper vehicle reassembly.
Business reply on Google
Hello Jordan. We are very disappointed to hear you were treated this way. Please tell us about it at https://www.bigotires.com/contact-us. A Customer Service Specialist will reach out to see how we can turn this experience around.
Technicians attempted to upsell unnecessary services using misleading information.
Business reply on Google
That’s disappointing to hear, and we’d love the chance to make it right. Could you share more details with us? https://www.bigotires.com/contact-us
Incorrect paperwork prevented warranty coverage for defective tires
Business reply on Google
Hello Robin. Thank you for sharing your experience. We would like to help. Please connect with us at https://www.bigotires.com/contact-us
Vehicle repair failed to resolve the initial check engine light issue.
Business reply on Google
Hello Nik and Bo. Thank you for sharing your experience. We would like to help. Please connect with us at https://www.bigotires.com/contact-us
Incorrect tire size provided and poor customer service experience.
Business reply on Google
Hello Brad. Thank you for sharing your experience. We would like to help. Please connect with us at https://www.bigotires.com/contact-us
Excessive wait time and high installation fees for battery replacement.
Business reply on Google
Thank you for sharing your experience. We would like to help. Please connect with us at https://www.bigotires.com/contact-us
Vehicle sustained damage during service and staff failed to apologize.
Business reply on Google
Hi Al. We sincerely apologize for the oversight and the inconvenience it caused you. Thank you for bringing this to our attention, and we appreciate your years of trust in our service. Please tell us about it at https://www.bigotires.com/contact-us. A Customer Service Specialist will reach out to see how we can turn this experience around.
excessive wait time and poor communication regarding service availability
Business reply on Google
Thank you for sharing your experience, Mint. We would like to help. Please connect with us at https://www.bigotires.com/contact-us
Incomplete vehicle repairs, long wait times, and unclean facilities.
Business reply on Google
Hi Toyin. We sincerely apologize for your disappointing experience and the state of our facilities. Thank you for bringing this to our attention; we will work on improving immediately. Please tell us about it at https://www.bigotires.com/contact-us. A Customer Service Specialist will reach out to see how we can turn this experience around.
Excessive wait time and poor service quality on vehicle repairs.
Business reply on Google
Thank you for sharing your experience, Jon. We would like to help. Please connect with us at https://www.bigotires.com/contact-us
Vehicle was not ready after six and a half hours.
Business reply on Google
Hi, Conrado. It looks like the experience we delivered did not live up to your expectations. Please tell us how we can help at https://www.bigotires.com/contact-us
The shop failed to order tires and did not service the vehicle.
Business reply on Google
Hi Joseph, it sure is frustrating when things don't go as planned. We would like to make this right so you can get back on the road. Please provide your contact information at https://www.bigotires.com/contact-us so that we can work this out with you.
unreliable service and failure to communicate regarding vehicle maintenance
Business reply on Google
Thank you for sharing your experience, Andrea. We would like to help. Please connect with us at https://www.bigotires.com/contact-us
The business failed to honor the advertised price for an oil change.
Business reply on Google
Hi Steve, it sure is frustrating when things don't go as planned. We would like to make this right so you can get back on the road. Please provide your contact information at https://www.bigotires.com/contact-us so that we can work this out with you.
Staff refused service despite a prior appointment confirmation.
Business reply on Google
Hi Jake, we are sorry that your service was poor. Please contact us at https://www.bigotires.com/contact-us and we will contact you.
Store refused to honor multiple gift certificates in separate transactions.
Business reply on Google
Hi Nick. We appreciate your feedback and would like to help. Please visit us at https://www.bigotires.com/contact-us and a Customer Service Specialist will reach out.
Customer charged for sensor replacement after initial tire purchase issues
Business reply on Google
We are sorry to hear this feedback. We strive to provide excellent service and would be happy to discuss your concerns. Please contact us at https://www.bigotires.com/contact-us.
excessive wait times for tire repair and high labor costs
Business reply on Google
It's disappointing to see your visit did not go well, and we'd like to know how we can help. For assistance please visit https://www.bigotires.com/contact-us and we will be in touch. Thanks!
Excessive wait time and dishonest communication regarding vehicle repair status.