Bob Evans
🍽️ Restaurants · Columbus
total experiences
replied on google
Most reported issues
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Experiences
Customer received stale and poor quality food items.
Business reply on Google
It's concerning to hear about the issues with your order. We strive for high standards and would like to make this right. Please reach out to us at https://www.bobevans.com/contact to discuss your experience in more detail.
Order was delayed and missing a side of bacon
Business reply on Google
We regret the inconvenience you faced with your order and the missing items. Your feedback is valuable, and we invite you to contact us at https://www.bobevans.com/contact to help us improve.
Catering order contained poor quality fruit and incorrectly prepared pancakes.
Business reply on Google
We're disappointed to hear about the issues with your catering experience. Your feedback on the fruit and pancakes is crucial for us. Please reach out to us at https://www.bobevans.com/contact so we can make it right.
Waiter was inattentive and failed to correct an improperly prepared meal.
Business reply on Google
We're disappointed to hear about your experience with us. Your feedback regarding the service and food preparation is important, and we take it seriously. Please reach out to us at https://www.bobevans.com/contact so we can address your concerns directly.
The meal had insufficient gravy and poor value for the price.
Business reply on Google
Thank you for sharing your feedback about the sausage gravy and biscuits. We're disappointed to hear it didn't meet your expectations. We encourage you to contact us at https://www.bobevans.com/contact to discuss this further.
The restaurant delivered the incorrect food items for the order.
Business reply on Google
We're disappointed to hear about the mix-up with your order. It's important to us that our customers receive exactly what they've requested. We appreciate you bringing this to our attention and we'll work on improving our delivery process. Please reach out to our Guest Relations at https://www.bobevans.com/contact so we can address this issue directly.
unsanitary bathroom conditions and poor quality food served
Business reply on Google
We're disappointed to hear about your recent experience at our restaurant. Cleanliness and quality food are our top priorities, and it's clear we fell short during your visit. We appreciate your feedback as it helps us improve. We hope you'll consider reaching out to our Guest Relations at https://www.bobevans.com/contact to discuss your experience further.
Excessive wait times and poor service from the manager
Business reply on Google
We're disappointed to hear about your recent experience. It's important to us that our customers receive prompt service and quality food. We apologize for the inconvenience and the behavior of the manager you mentioned. We take your feedback seriously and will address this with our team. Please reach out to our Guest Relations at https://www.bobevans.com/contact so we can further assist you.
The food served was bland, burnt, greasy, and poorly prepared.
Business reply on Google
We're disappointed to hear about your recent dining experience. It's important to us that our food meets the highest standards of quality and taste. We appreciate your feedback and will use it to improve. Please reach out to Guest Relations at https://www.bobevans.com/contact so we can make things right.
Incorrect order, hair in food, and unresponsive customer support.
Business reply on Google
Your review is concerning to us. We expect every guest to receive an excellent meal and attentive service. We let you down. If you would like to contact us directly so we can assist you one on one, it would be appreciated. https://www.bobevans.com/contact
Incorrect order preparation and poor food quality for takeout.
The food served at the restaurant was of poor quality.
Business reply on Google
We appreciate the time you took to leave us feedback. We pride ourselves on maintaining the highest quality standards for our customers, but we did not measure up. If you would like to contact us directly so we can address your concerns one on one, it would be appreciated. https://www.bobevans.com/contact
Cold food, small portions, and poor quality soup.
Business reply on Google
Quality food and service are of utmost importance to us. We truly value your feedback and will follow-up with the location to understand why you had the experience you did. Please reach out to our Guest Relations team so we can hear more about your visit. https://www.bobevans.com/contact
Hair found in food and poor management response.
The to-go order contained poorly prepared and inedible food items.
The omelette was served with unmelted cheese slices.
Long wait times and unprofessional staff behavior at the restaurant.
The pancakes were served with an insufficient amount of chocolate chips.
Order was incomplete, cold, and delayed due to poor management.
Understaffed restaurant with poor management and long wait times.