Bob Evans
🍽️ Restaurants · Fort Wayne
total experiences
replied on google
Most reported issues
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Experiences
The restaurant facility is dirty and in need of a remodel.
Business reply on Google
We appreciate your feedback on the condition of our facilities and menu pricing. Please contact us at https://www.bobevans.com/contact so we can better understand and address your concerns.
Customer waited ten minutes at the bar without being served.
Business reply on Google
We apologize for the lack of service you experienced. Your feedback is crucial, and we would like to learn more about your visit. Please contact us at https://www.bobevans.com/contact.
Customer left after waiting ten minutes without being seated by staff.
Business reply on Google
It's concerning to hear about your experience with our service. We value your feedback and would appreciate it if you could reach out to us at https://www.bobevans.com/contact to help us improve.
Excessive wait times and poor facility maintenance observed at the restaurant.
Business reply on Google
Thank you for sharing your experience. We're disappointed to hear about the service and condition issues you encountered. Please contact us at https://www.bobevans.com/contact so we can address this matter further.
Staff ignored customers and provided discriminatory service
Business reply on Google
Thank you for sharing your experience. It's concerning to hear about the service you encountered, and we understand your frustration. We encourage you to contact us at https://www.bobevans.com/contact to discuss this matter further.
Staff served a contaminated meal by reusing a partially eaten omelette.
Business reply on Google
We're disappointed to hear about your recent experience. It's important to us that our customers receive their orders as requested and in the best possible condition. We take health codes very seriously and your feedback will be shared with our team for review. Please reach out to our Guest Relations at https://www.bobevans.com/contact so we can address this issue further.
Customer waited fifteen minutes to be seated despite low restaurant traffic.
Business reply on Google
We're disappointed to hear about your recent experience. It's important to us that all our guests feel welcomed and attended to promptly. Your feedback is valuable and will be used to improve our service. We hope you'll give us another chance to make it right. Please reach out to our Guest Relations at https://www.bobevans.com/contact.
Long wait times for preordered meals and poor food quality.
Business reply on Google
We're disappointed to hear about your experience with our pre-order takeout Thanksgiving meals. It's clear that we fell short in meeting your expectations and for that, we sincerely apologize. We value your feedback and will use it to improve our services in the future. Please feel free to reach out to our Guest Relations at https://www.bobevans.com/contact to discuss this matter further.
Excessive wait times and missing or burnt food items.
Business reply on Google
We're disappointed to hear about your experience. It's clear that we fell short in providing prompt service and ensuring your order was complete and up to standard. We take your feedback seriously and will use it to improve. Please feel free to reach out to our Guest Relations at https://www.bobevans.com/contact.
Long wait times for service and food delivery.
Business reply on Google
We're disappointed to hear about your recent experience with us. It's crucial for us to provide timely and attentive service, and it seems we fell short during your visit. Your feedback is valuable and will be used to improve our operations. We hope you'll consider giving us another chance to provide a better experience. Please feel free to reach out to our Guest Relations at https://www.bobevans.com/contact.
The quality of food and service has declined significantly.
Business reply on Google
We're disappointed to hear about your recent experiences with us. It's crucial for us to provide our customers with quality food and service, and it seems we missed the mark. We'd appreciate the opportunity to learn more about your concerns and work towards improving. Please reach out to our Guest Relations at https://www.bobevans.com/contact.
Inconsistent seating policies and poor table maintenance by staff.
Business reply on Google
We're disappointed to hear about your recent experiences. It's clear that we fell short in providing the level of service you should expect from us. We understand your frustration regarding the wait times and seating arrangements, and we appreciate your patience. Your feedback is invaluable as it helps us identify areas where we can improve. We hope you'll give us another chance to provide a better dining experience. Please feel free to reach out to our Guest Relations at https://www.bobevans.com/contact.
served cold and discolored food that appeared to be reheated
Business reply on Google
We want to thank you for taking the time to give feedback about your recent experience. We let you down. If you would like to contact us directly so we can address your concerns one on one, it would be appreciated. Thank you. https://www.bobevans.com/contact
Multiple food quality issues and missing items in an online order.
Business reply on Google
Your review is concerning to us. We expect every guest to have an excellent experience. We let you down. If you would like to contact us directly so we can assist you one on one, it would be appreciated. https://www.bobevans.com/contact
The food quality was poor and portions were insufficient.
Long wait times, poor service, and undercooked cold food.
Excessive wait time due to staff negligence in the kitchen.
Long wait time and poor server attentiveness
Food items served at different times and poor meal quality.
Excessive wait time and poor service for a family meal