Bob Evans
🍽️ Restaurants · Lansing
total experiences
replied on google
Most reported issues
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Experiences
staff failed to greet or acknowledge the customer upon arrival
Business reply on Google
We're disappointed to hear about your recent experience. It's important to us that every guest feels welcomed and acknowledged. Your feedback is valuable and will be used to improve our service. Please reach out to our Guest Relations at https://www.bobevans.com/contact so we can better address your concerns.
The food served was poor quality and spoiled.
Business reply on Google
We're disappointed to hear about your recent experience. We strive to provide quality food and service, and it seems we fell short during your visit. We would appreciate the opportunity to address your concerns. Please reach out to our Guest Relations at https://www.bobevans.com/contact.
Staff ignored customers after seating, leading to departure.
Business reply on Google
We're disappointed to hear about your experience. Our goal is to provide excellent service to all our guests and it seems we fell short during your visit. We appreciate your feedback as it helps us improve. We invite you to reach out to our Guest Relations at https://www.bobevans.com/contact to discuss your experience further.
The food served was lukewarm and the gravy was watery.
Business reply on Google
We're disappointed to hear about your experience with the breakfast meals. We strive to provide quality food and it seems we fell short during your visit. We value your feedback and will address this with our team to ensure better service in the future. Please reach out to our Guest Relations at https://www.bobevans.com/contact so we can make this right.
The meal served was incorrect, poor quality, and tasted like bleach.
Business reply on Google
What a frustrating experience you encountered. We certainly did not live up to our high standards. Please send a note to our Guest Relations team so we may assist you one on one. https://www.bobevans.com/contact
Excessive wait times for service and food delivery.
Business reply on Google
Your review is concerning to us. We expect every guest to have an excellent experience. We let you down. If you would like to contact us directly so we can assist you one on one, it would be appreciated. https://www.bobevans.com/contact
poor service, long wait times, and cold undercooked food
Business reply on Google
Your review is concerning to us. We expect every guest to receive an excellent meal and attentive service. We let you down. If you would like to contact us directly so we can assist you one on one, it would be appreciated. https://www.bobevans.com/contact
excessive wait time and poor management oversight
Business reply on Google
We appreciate the time you took to leave us feedback. We pride ourselves on maintaining the highest quality standards for our customers, but we did not measure up. If you would like to contact us directly so we can address your concerns one on one, it would be appreciated. https://www.bobevans.com/contact
Longer than expected wait time resulted in leaving without service.
Long wait times and poor staff responsiveness regarding online order pickup.
Business reply on Google
We expect to deliver a higher quality meal than what you describe. We truly value your feedback and will follow-up with the location to understand why you had the experience you did. Please reach out to our Guest Relations team so we can hear more about your visit one on one. https://www.bobevans.com/contact
long wait times and poor food quality
Business reply on Google
We appreciate the time you took to leave us feedback. We pride ourselves on maintaining the highest quality standards for our customers, but we did not measure up. If you would like to contact us directly so we can address your concerns one on one, it would be appreciated. https://www.bobevans.com/contact
Long wait time and unprofessional behavior by the manager
Slow service, missing items, and uncomfortable dining room temperature.
Incorrect items delivered with poor food quality and missing utensils.
Staff failed to communicate refund status causing a long wait time.
Waitress provided poor service, served cold food, and displayed rude behavior.
Customers were ignored by staff and left without receiving service.
Cold food served and poor service from the waitress
customers were ignored and never served their breakfast order
Staff reheated and served previously contaminated food to customers.