Bob Evans
🍽️ Restaurants · Louisville
total experiences
replied on google
Most reported issues
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Experiences
staff failed to acknowledge or seat customers at the host stand
Business reply on Google
We're disappointed to hear about your experience and the lack of attentiveness you encountered. Your feedback is important to us, and we would like to address this issue. Please reach out to us at https://www.bobevans.com/contact so we can learn more about your visit.
Restaurant has sanitation issues, rude staff, and poor service quality.
Business reply on Google
Thank you for bringing this to our attention. We strive to provide a better experience and would appreciate more details. Please contact us at https://www.bobevans.com/contact.
staff failed to acknowledge customers waiting at the host stand
Business reply on Google
Thank you for bringing this to our attention. We understand your frustration and would like to learn more about your visit. Please contact us at https://www.bobevans.com/contact so we can address your concerns.
Staff refused to seat customers due to server preference.
Business reply on Google
Thank you for sharing your feedback. It's concerning to hear about the service you received, and we would like to learn more about your visit. Please contact us at https://www.bobevans.com/contact to discuss this further.
Poor service and lack of management oversight at the restaurant.
Business reply on Google
We're disappointed to hear about your experience with our service and management. Your feedback is important to us, and we would like to learn more about your visit. Please reach out to us at https://www.bobevans.com/contact so we can address your concerns.
The restaurant has strong odors and poor floor cleanliness.
Business reply on Google
We're disappointed to hear about your experience. Cleanliness and providing a comfortable atmosphere for our guests is a top priority for us. We appreciate your feedback and will take it into consideration as we continually strive to improve. We encourage you to share more details about your visit at https://www.bobevans.com/contact. Thank you for bringing this to our attention.
Carry out order was missing food items and condiments.
Business reply on Google
We're disappointed to hear about your recent experience with your carry out order. We take your feedback seriously and want to ensure all orders are complete and satisfactory. Please reach out to us at https://www.bobevans.com/contact so we can address this issue. Thank you for bringing this to our attention.
Long wait times and poor quality food served at the restaurant.
Business reply on Google
We're disappointed to hear about your recent experience. It's important to us that our customers receive quality food and service. We take your feedback seriously and will use it to improve. We encourage you to reach out to our Guest Relations at https://www.bobevans.com/contact to discuss your experience further.
Slow service and poor quality food preparation
Business reply on Google
We're disappointed to hear about your experience during your first visit. It's clear that we didn't meet your expectations in terms of service and food quality. We take your feedback seriously and will use it to improve. We encourage you to reach out to our Guest Relations at https://www.bobevans.com/contact to discuss your experience further. Thank you for your feedback.
Staff spilled water, served incorrect cold food, and included hair in meal.
Business reply on Google
We're disappointed to hear about your recent experience. It's important to us that our customers enjoy their meals and feel well taken care of. We apologize for the mishaps and the inconvenience caused. We'd like to learn more about your visit and see how we can improve. Please reach out to our Guest Relations at https://www.bobevans.com/contact.
Poor food quality and slow service at the restaurant.
Business reply on Google
We're disappointed to hear about your recent experience. It's important to us that our guests enjoy both the quality of our food and the service they receive. We appreciate your feedback as it helps us improve. Please reach out to our Guest Relations at https://www.bobevans.com/contact so we can better address your concerns.
Incorrect billing, dirty facility, and disorganized staff performance.
Business reply on Google
Your review is concerning to us. We expect every guest to have an excellent experience. We let you down. If you would like to contact us directly so we can assist you one on one, it would be appreciated. https://www.bobevans.com/contact
Poor packaging caused food to spill and staff provided inadequate assistance.
Long wait times and cold food served with missing items.
Business reply on Google
we want to thank you for taking the time to give feedback about your recent experience. Your review is concerning to us and we are disappointed we did not meet your expectations. Please contact us at https://www.bobevans.com/contact
Slow service and improperly cooked cold food served to guests
Business reply on Google
We take all our customer concerns seriously and our goal is to make your experience a pleasant one. If you would like to contact us directly so we can assist you one on one, it would be appreciated. https://www.bobevans.com/contact
Staff ignored customers and provided an incomplete, cold carryout order.
Excessive wait time for food service despite low restaurant occupancy.
The restaurant served moldy and spoiled fruit in a breakfast order.
Multiple items missing from DoorDash delivery order
Incomplete order and poor packaging caused food to spill.