Bob Evans
🍽️ Restaurants · Springfield
total experiences
replied on google
Most reported issues
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Experiences
Long wait time for food service compared to other customers
Business reply on Google
We're sorry to hear about the long wait and service issues you experienced. Please contact us at https://www.bobevans.com/contact to provide more details. Your feedback is important to us, and we hope to make improvements.
Long wait time for food due to service prioritization issues.
Business reply on Google
We're disappointed to hear about your experience with the wait time. Your feedback is important to us, and we strive to improve our service. Please reach out to us at https://www.bobevans.com/contact so we can address this issue further.
waitstaff ignored customers and failed to take their order
Business reply on Google
Thank you for sharing your experience. We're disappointed to hear about the lack of service you encountered. Please contact us at https://www.bobevans.com/contact so we can look into this matter further. Your feedback is important to us.
The customer experienced a thirty minute wait for their meal.
Business reply on Google
We regret that your visit did not meet expectations due to the wait time. Please consider providing more details at https://www.bobevans.com/contact so we can work on improving.
undercooked food and poor quality preparation methods
Business reply on Google
We're disappointed to hear about your recent experience. Your feedback regarding the food quality and service is important to us. Please reach out to us at https://www.bobevans.com/contact so we can address your concerns directly.
The food was cold and the service was poor.
Business reply on Google
Your experience is important to us, and we're disappointed to hear it didn't meet expectations. Please reach out at https://www.bobevans.com/contact to help us improve.
Excessive wait times for service and food for a large group.
Business reply on Google
We're disappointed to hear about your experience with the group service. We strive to provide efficient service and apologize for the delays you encountered. Please reach out to us at https://www.bobevans.com/contact so we can address your concerns directly.
Waitress refused to properly prepare bacon as requested by the customer.
Business reply on Google
We're disappointed to hear about your experience with your bacon order. We strive to meet all our customers' preferences and it seems we missed the mark this time. We encourage you to share more details about your visit at https://www.bobevans.com/contact so we can better address your concerns. Thank you for your feedback.
The breakfast meal was poorly prepared and overpriced.
Business reply on Google
We're disappointed to hear about your recent experience with us. We strive to provide quality food and service to all our customers. Your feedback is valuable and will be used to improve our offerings. We encourage you to share more details about your experience at https://www.bobevans.com/contact. Thank you for bringing this to our attention.
Poor food quality and incorrect drink orders served at restaurant.
Business reply on Google
We're disappointed to hear about your recent experiences. It's clear that we didn't meet your expectations, and for that, we sincerely apologize. We take your feedback seriously and will use it to improve our food and service. We encourage you to share more details about your experience at https://www.bobevans.com/contact. Thank you for your feedback.
Poor service, unprofessional staff behavior, and low quality food.
Business reply on Google
We're disappointed to hear about your experience. It's important to us that our customers are greeted promptly and receive their orders as requested. We also strive to maintain a professional and respectful environment among our staff. Your feedback is valuable and will be used to improve our service. We hope you'll consider giving us another chance. If you wish to discuss this further, please reach out to Guest Relations at https://www.bobevans.com/contact.
Poor service and low quality food with foreign objects present.
Business reply on Google
We're disappointed to hear about your recent experience. It's important to us that our customers receive prompt service and quality food. We appreciate your feedback regarding the blue ribbon bacon and the eggs. Please reach out to our Guest Relations at https://www.bobevans.com/contact so we can better address your concerns.
Poor food quality and failure to honor a company gift card.
Business reply on Google
We take all our customer concerns seriously and our goal is to make your experience a pleasant one with quality food and exceptional service. We would be happy to discuss your visit one on one if you would like to contact us directly. You may reach us by email at https://www.bobevans.com/contact. We hope to hear from you soon.
Staff refused seating and exhibited unprofessional behavior during operating hours.
Food sat under heat lamps for forty minutes without being served.
Waitress provided poor service and was inattentive to table needs.
Poor cleanliness, rude staff, and low quality food preparation.
Multiple breakfast items were served cold or burnt.
The chicken had poor texture and the sauce was unpalatable.
Customer experienced food poisoning and poor service quality.