Boost Mobile
📡 Internet & Cable · Chicago
total experiences
replied on google
Most reported issues
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Experiences
Unauthorized phone upgrade prevented customer from upgrading their preferred device
Business reply on Google
Hi Lovely White, Thank you for visiting our Boost Mobile in Chicago IL. We apologize for your negative experience. This is not the level of service we strive to provide and we take your feedback seriously. We will address these issues with our staff and work towards improving our services. Please reach out to us directly at boostcustomerexperience@boostmobile.com.
The business added unauthorized insurance charges to the customer's bill.
Business reply on Google
We apologize for your negative experience. This is not the level of service we strive to provide and we take your feedback seriously. We will address these issues with our staff and work towards improving our services. Please reach out to us directly at boostcustomerexperience@boostmobile.com.
The business sells broken mobile devices to customers.
Store staff attempted to charge for a free government application.
Store staff attempted to charge for free items and provided false information.
Staff member working while sick and incorrect billing practices reported.
The business sold counterfeit refurbished earbuds without disclosing their condition.
Staff attempted to scam customers into purchasing unnecessary new phones.
Store sells defective merchandise and engages in deceptive pricing practices.