Boost Mobile
📡 Internet & Cable · Chicago
total experiences
replied on google
Most reported issues
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Experiences
Employee provided false information regarding promotional plan duration requirements.
Business reply on Google
We appreciate you taking the time to share your experience! Knowing that you’re satisfied with your Boost Mobile service helps us keep delivering great support.
Defective speaker and unhelpful staff at the store location.
Business reply on Google
We apologize for your negative experience at our location. This is not the level of service we strive to provide and we take your feedback seriously. We will address these issues with our staff and work towards improving our services. Please reach out to us directly at boostcustomerexperience@boostmobile.com.
Staff sold a malfunctioning refurbished phone under false pretenses.
Business reply on Google
Thank you for letting us know about this, Jenne Nelson. Your feedback helps us get better. We are looking into this issue and hope to resolve it promptly and accurately.
Staff failed to acknowledge or greet the customer upon entry.
Business reply on Google
Hi DC World Star, we're sorry to hear you had a poor experience during your visit. We take these concerns seriously and appreciate your feedback. We are constantly working to improve our customer experience and hope that you will give us another chance in the future.
The store sold an incompatible phone case and refused a refund.
Business reply on Google
Hi Roy Foster, we're sorry to hear you're unhappy with your service. Details on our Return Policy can be found at the bottom of your receipt, or online at https://www.boostmobile.com/about/legal/return-policy.html If you feel that the Return Policy was not followed, please reach out to the Boost Care team by phone (1-866-402-7366) or chat (www.boostmobile.com/support/contact-us) to see how we can help.