Boost Mobile
📡 Internet & Cable · Chicago
total experiences
replied on google
Most reported issues
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Experiences
Staff hung up on customer during an inquiry call.
Business reply on Google
C. LoThank you for bringing your experience to our attention. We are truly sorry to hear that your visit to our Boost Mobile store in Chicago fell short of expectations, as delivering outstanding customer service and a reliable mobile experience is always our top priority. We genuinely care about our customers and want to make things right. Please reach out to us directly at Boostcustomerexperince@boostmobile.com so our dedicated customer care team can look into your account, assist and help resolve this for you as quickly as possible.
Sales representative failed to process customer upgrade eligibility
Business reply on Google
We apologize for your negative experience. This is not the level of service we strive to provide and we take your feedback seriously. We will address these issues with our staff and work towards improving our services. Please reach out to us directly at boostcustomerexperience@boostmobile.com.
Boost Mobile refused to unlock a phone purchased from Apple.
Store sells refurbished phones as new and refuses returns or refunds.
Customer alleges fraudulent sales practices and dishonest behavior by store staff.
service disconnected after payment and store computer system failure