Boost Mobile
📡 Internet & Cable · Far Rockaway
total experiences
replied on google
Most reported issues
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Experiences
Store lacks inventory and staff member provided poor customer service.
Business reply on Google
Hi Priscilla Smith. I am sorry to learn of your experience at the store and we look forward to doing a better job to serve you in the future. If you would like to share more details about your experience and work towards a resolution please email us at boostcustomerexperience@boostmobile.com
Store hours are inconsistent and the business is frequently closed.
Business reply on Google
Thank you for calling this to our attention. We will work to ensure the store is open during posted hours. Please reach out and send us an email at boostcustomerexperience@boostmobile.com if you notice this again or if you would like to discuss further. Thanks again
Customer overcharged and unable to contact support regarding account issues
Business reply on Google
Hi Desiree Beckwith, Thank you for visiting our Boost Mobile in Far Rockaway NY. We apologize for your negative experience. This is not the level of service we strive to provide and we take your feedback seriously. We will address these issues with our staff and work towards improving our services. Please reach out to us directly at boostcustomerexperience@boostmobile.com.
Store was locked during business hours on two separate occasions.
Business reply on Google
Hi Gemini B, Thank you for visiting our Boost Mobile in Far Rockaway NY. We apologize for your negative experience. This is not the level of service we strive to provide and we take your feedback seriously. We will address these issues with our staff and work towards improving our services. Please reach out to us directly at boostcustomerexperience@boostmobile.com.
inconsistent pricing and unprofessional store environment
Business reply on Google
Hi GARY WALSH, Thank you for visiting our Boost Mobile in Far Rockaway NY. We apologize for your negative experience. This is not the level of service we strive to provide and we take your feedback seriously. We will address these issues with our staff and work towards improving our services. Please reach out to us directly at boostcustomerexperience@boostmobile.com.
Staff unauthorizedly changed phone causing loss of work contact
Business reply on Google
Hi Diane Jackson, Thank you for visiting our Boost Mobile in Far Rockaway NY. We apologize for your negative experience. This is not the level of service we strive to provide and we take your feedback seriously. We will address these issues with our staff and work towards improving our services. Please reach out to us directly at boostcustomerexperience@boostmobile.com.
Store is closed during posted business hours
Business reply on Google
Hi Jonathan, Thank you for visiting our Boost Mobile in Far Rockaway NY. We apologize for your negative experience. This is not the level of service we strive to provide and we take your feedback seriously. We will address these issues with our staff and work towards improving our services. Please reach out to us directly at boostcustomerexperience@boostmobile.com.
Store failed to open and staff misdiagnosed a faulty SIM card.
Business reply on Google
Hi, Patrina Smith, sorry to hear that you did not have the best experience at our store. if there is anything we can do to make it right, or you would like a call back, please email me at boostescalationsupportteam@dish.com so I can help you get some resolve.