Boost Mobile
📡 Internet & Cable · Indianapolis
total experiences
replied on google
Most reported issues
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Experiences
Staff refused to provide a SIM card after payment was made.
Business reply on Google
We apologize for your negative experience. This is not the level of service we strive to provide and we take your feedback seriously. We will address these issues with our staff and work towards improving our services. Please reach out to us directly at boostcustomerexperience@boostmobile.com.
The final price was higher than the initial quote provided.
Business reply on Google
We apologize for your negative experience. This is not the level of service we strive to provide and we take your feedback seriously. We will address these issues with our staff and work towards improving our services. Please reach out to us directly at boostcustomerexperience@boostmobile.com.
Store staff refused to assist with phone verification issues.
Business reply on Google
We apologize for your negative experience at our location. This is not the level of service we strive to provide and we take your feedback seriously. We will address these issues with our staff and work towards improving our services. Please reach out to us directly at boostcustomerexperience@boostmobile.com. Reply
Store added unauthorized items and manager provided a fake name
Store closed before scheduled hours preventing package pickup
Manager accused of stealing customer Amazon packages from the store
Frequent service issues and high costs at Boost Mobile.
Business reply on Google
Hi Ashunti Taylor, we're sorry to hear you're unhappy with our service. We are constantly working to improve our customer experience and hope that you will give us another chance in the future.
Staff used discriminatory slurs and refused to provide customer service.
Business reply on Google
Hi Kara Wheat, thank you for bringing this to our attention. This is not the experience we want to provide for our customers. We are looking into this issue and hope to have it resolved as soon as possible.
Employee used a slur against a customer.
Business reply on Google
Thank you for letting us know about this. Your feedback helps us get better. We are looking into this issue and hope to resolve it promptly and accurately.
Staff member was rude and appeared to be under the influence.
Employee ignored customer and used unprofessional language
Software crashes and long wait times at the store
Store hours listed online do not match actual operating hours.
Store employees sold defective phone and engaged in fraudulent billing practices.
The purchased phone consistently drops calls after three minutes of use.