Boost Mobile
📡 Internet & Cable · Jacksonville
total experiences
replied on google
Most reported issues
AI-classified. Tap a category to filter the experiences below.
Experiences
The store employee was unfriendly and lacked professional customer service skills.
Business reply on Google
We apologize for your negative experience. This is not the level of service we strive to provide and we take your feedback seriously. We will address these issues with our staff and work towards improving our services. Please reach out to us directly at boostcustomerexperience@boostmobile.com.
Store is unkempt, staff is disrespectful, and phones have technical defects.
Business reply on Google
We apologize for your negative experience. This is not the level of service we strive to provide and we take your feedback seriously. We will address these issues with our staff and work towards improving our services. Please reach out to us directly at boostcustomerexperience@boostmobile.com.
The business owner displayed a disrespectful and difficult attitude toward the customer.
Business reply on Google
We apologize for your negative experience. This is not the level of service we strive to provide and we take your feedback seriously. We will address these issues with our staff and work towards improving our services. Please reach out to us directly at boostcustomerexperience@boostmobile.com.
Employee was dismissive, unprofessional, and refused to assist with the transaction.
Business reply on Google
Hi Fashion Weapon. We apologize for your negative experience with our customer service. We strive to provide excellent service and would appreciate the opportunity to make things right. Please reach out to us directly at boostcustomerexperience@boostmobile.com so we can address your concerns.
The staff member provided unprofessional and rude customer service.
Staff member was unhelpful and dismissive during an upgrade attempt.
Staff at the Baymeadows location provided poor customer service and communication.
Employee refused to provide assistance to the customer.
Store failed to activate phone line and is unreachable by phone.
Staff member was dismissive and refused to assist with plan inquiries.
The store manager refused to assist with setting up an account.
Staff was rude and unhelpful regarding SIM card installation.
Inconsistent pricing and poor customer service led to switching providers.
Store owner refused service before the posted closing time.
unprofessional staff behavior and poor store cleanliness
Staff were rude and unable to assist with customer needs.
Staff provided incorrect pricing and refused to assist with upgrade eligibility.
Staff member accessed personal photos on a customer's phone without permission.
store staff provided deceitful information regarding phone purchase and denied refunds
The business charges for services that should be free.