Boost Mobile
📡 Internet & Cable · Philadelphia
total experiences
replied on google
Most reported issues
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Experiences
Data loss occurred during phone repair service.
Business reply on Google
Hi Mohamed Islam, Thank you for visiting our Boost Mobile in Philadelphia PA. We apologize for your negative experience. This is not the level of service we strive to provide and we take your feedback seriously. We will address these issues with our staff and work towards improving our services. Please reach out to us directly at boostcustomerexperience@boostmobile.com.
Customer charged unauthorized fees to retain their existing phone number.
Business reply on Google
Hi Anthony! We’re sorry to hear about your concern, but we’d like to clarify that there was no $200 extra charge to keep your number. The total for your purchase — including the phone, activation fees, and taxes — came to $143. We value transparency and always make sure customers are informed of all costs before finalizing a sale. If there’s still any confusion, we’d be happy to review your receipt together and go over each charge. Your satisfaction and trust are important to us. If you have any questions, don't hesitate to call us (215)333-6323.
The store had an unpleasant odor of marijuana.
Business reply on Google
We apologize for your negative experience at our location. This is not the level of service we strive to provide and we take your feedback seriously. We will address these issues with our staff and work towards improving our services. Please reach out to us directly at boostcustomerexperience@boostmobile.com. Reply
Staff refused to assist with phone connection and pushed for sales.
Business reply on Google
We apologize for your negative experience at our location. This is not the level of service we strive to provide and we take your feedback seriously. We will address these issues with our staff and work towards improving our services. Please reach out to us directly at boostcustomerexperience@boostmobile.com.
Staff attempted to overcharge for a phone to increase commission.
Business reply on Google
Hiii Nick, I’m sorry for any confusion regarding pricing. At Boost Mobile, our phone prices are set and should not vary between stores. We do not charge extra for commissions, and all promotions or discounts should be applied consistently. If you experienced a price difference, it may have been due to a specific promotion or availability at that location. We appreciate your loyalty!
Employee failed to replace the old SIM card with a new one.
Staff member refused service and was rude during business hours.
Computer system failure prevented hotspot activation
The customer experienced poor service quality.
Employee failed to include receipt in the bag as promised