Boost Mobile
📡 Internet & Cable · Phoenix
total experiences
replied on google
Most reported issues
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Experiences
Excessive wait time due to inefficient staff processes during phone activation.
Business reply on Google
Thank you for sharing this — I'm sorry the transfer took so long and caused frustration. We're glad the line was switched but agree the process should have been much smoother. We'll address your feedback with the team and provide additional customer-service and sales training so staff clarify requirements up front and avoid unnecessary steps. If you or your friend have any remaining concerns, please contact our store manager or message us and we will make it right.
Staff used incorrect email address preventing device access
Business reply on Google
Estamos muy decepcionados de escuchar que has tenido problemas con tu teléfono. Esto no es el nivel de servicio que nos esforzamos por ofrecer y nos gustaría resolver esta situación contigo. Te invitamos a ponerte en contacto con nuestro equipo de soporte para que podamos ayudarte a desbloquear tu dispositivo y solucionar cualquier inconveniente. Agradecemos tu paciencia y lamentamos cualquier inconveniente que esto haya causado.
Staff provided false information regarding hidden charges for free items.
Business reply on Google
We apologize for your negative experience. This is not the level of service we strive to provide and we take your feedback seriously. We will address these issues with our staff and work towards improving our services. Please reach out to us directly at boostcustomerexperience@boostmobile.com.
Staff member was rude and told the customer to sit down.
Business reply on Google
We apologize for your negative experience at our location. This is not the level of service we strive to provide and we take your feedback seriously. We will address these issues with our staff and work towards improving our services. Please reach out to us directly at boostcustomerexperience@boostmobile.com.
Staff failed to disclose activation fees and increased monthly plan costs.
Unlimited data plan experiences significant speed throttling after one week of use.
Unauthorized autopay enrollment and inability to reach customer support.
Phones were deactivated after payment and staff was rude.
Poor network coverage and unhelpful customer service experience.
Business reply on Google
We appreciate your review! We are pleased you had a positive experience with us, as we strive to give superior customer service! If you have any questions, please contact us at (866) 579-2020.
unreliable cellular service and slow internet connectivity
Business reply on Google
.We appreciate your review. That's not the experience we want for our customers! We would like an opportunity to talk more about your visit! Please contact us 866-579-2020
The advertised monthly rate was not honored by the store.
Business reply on Google
Hello, Thank you for your interest with Boost Mobile. We do offer the $10 a month but you must bring in your own device in order to take on that offer. It does not qualify for the promotional pricing if you are to switch unless it is on the $50 or $60 plan. If you have any questions feel free to contact us at 866-579-2020
Staff provided misleading pricing information and engaged in bait and switch tactics.
Business reply on Google
We appreciate your review. That's not the experience we want for our customers! We would like an opportunity to talk more about your visit! Please contact us 866-579-2020
hidden fees and dishonest information regarding monthly plan payments
Business reply on Google
We appreciate your review. That's not the experience we want for our customers! We would like an opportunity to talk more about your visit! Please contact us
The store does not open on time and provides dishonest information.
Business reply on Google
We appreciate your review. That's not the experience we want for our customers! We would like an opportunity to talk more about your visit! Please contact us