Boost Mobile
📡 Internet & Cable · San Antonio
total experiences
replied on google
Most reported issues
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Experiences
inconsistent return policy and misleading information regarding device unlocking
Business reply on Google
We apologize for your negative experience. This is not the level of service we strive to provide and we take your feedback seriously. We will address these issues with our staff and work towards improving our services. Please reach out to us directly at boostcustomerexperience@boostmobile.com.
customer charged higher rate than agreed and unable to downgrade plan
Business reply on Google
Hi Tianna Hass. We apologize for your negative experience with our customer service. We strive to provide excellent service and would appreciate the opportunity to make things right. Please reach out to us directly at boostcustomerexperience@boostmobile.com so we can address your concerns.
Staff member attempted to force unnecessary sale and disabled customer phone.
poor cellular reception causes frequent call drops and communication issues
Store is closed for maintenance and business branding is inconsistent.
Staff refused to provide contact information for corporate management.
Staff failed to transfer data and overcharged for activation services.
Staff member was rude and unhelpful to the customer
Manager was rude and unhelpful regarding a faulty SIM card.