Boost Mobile
📡 Internet & Cable · San Antonio
total experiences
replied on google
Most reported issues
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Experiences
Employee overcharged for bill payment and refused to provide a receipt.
Business reply on Google
Hi Stephanie Castillo, Thank you for visiting our Boost Mobile in San Antonio TX. We apologize for your negative experience. This is not the level of service we strive to provide and we take your feedback seriously. We will address these issues with our staff and work towards improving our services. Please reach out to us directly at boostcustomerexperience@boostmobile.com.
Staff used high-pressure sales tactics and failed to provide payment confirmation.
Business reply on Google
Hi Jet Rhody, Thank you for visiting our Boost Mobile in San Antonio TX. We apologize for your negative experience. This is not the level of service we strive to provide and we take your feedback seriously. We will address these issues with our staff and work towards improving our services. Please reach out to us directly at boostcustomerexperience@boostmobile.com.
The company intentionally delays the process of switching carriers.
Business reply on Google
We apologize for your negative experience. This is not the level of service we strive to provide and we take your feedback seriously. We will address these issues with our staff and work towards improving our services. Please reach out to us directly at boostcustomerexperience@boostmobile.com.
Store overcharged for basic phone activation and SIM card services.
Business reply on Google
We apologize for your negative experience. This is not the level of service we strive to provide and we take your feedback seriously. We will address these issues with our staff and work towards improving our services. Please reach out to us directly at boostcustomerexperience@boostmobile.com.
unprofessional staff behavior and inability to process payment
Business reply on Google
We apologize for your negative experience. This is not the level of service we strive to provide and we take your feedback seriously. We will address these issues with our staff and work towards improving our services. Please reach out to us directly at boostcustomerexperience@boostmobile.com.
Staff refused to assist with a billing inquiry.
Business reply on Google
We apologize for your negative experience. This is not the level of service we strive to provide and we take your feedback seriously. We will address these issues with our staff and work towards improving our services. Please reach out to us directly at boostcustomerexperience@boostmobile.com.
Staff attempted to charge for a phone advertised as free.
Employee provided false information regarding phone unlocking status during purchase.
staff provided no service or receipt while misleading customers
Business reply on Google
Thank you for letting us know about this. Your feedback helps us get better. We are looking into this issue and hope to resolve it promptly and accurately.
Staff provided false information regarding phone availability and pricing.
The store sold a defective phone and provided poor customer service.
Faulty phone provided and staff unable to resolve service issues
Store staff refused to provide assistance to the customer
The store owner provided poor service and inconsistent promotional offers.
Staff provided poor service and processed unauthorized duplicate charges.