Budget Car Rental
🚙 Rental Cars
total experiences
replied on google
Most reported issues
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Experiences
Budget tried to charge refuel fee despite higher charge, car not cleaned
Rental car denied due to undisclosed license requirement; staff unhelpful.
Long wait for shuttle and car, dirty vehicle, and incorrect charges.
Shuttle driver refused service to family, causing taxi expense and delay
Unfriendly service, extra charges, wrong car, and long wait time
Business reply on Google
We are incredibly sorry to hear about this experience. Unfriendly service, unexpected extra charges, and a two-hour wait time are completely unacceptable and do not reflect our standards. Please email us at socialinfo@budgetgroup.com with case #218320 in the subject line. Be sure to include the rental agreement number, the name of the renter, and the email provided for this rental. ~Rory
No shuttle, long wait in street, rude staff, and no car available
Customer wrongly charged for unreturned car key after returning vehicle.
Business reply on Google
Hello I am sorry that you were charged for a lost key fee. Please email us at socialinfo@budgetgroup.com with your rental or reservation number, as well as the name on the rental and email address, and we would be happy to look into this situation for you. Please be sure to attach the details of your complaint and case#174893 to the email as well. Thanks Blake
Customer waited 2.5 hours for a shuttle that never arrived.
Rental car ran out of gas, manager was unhelpful and discriminatory
Business reply on Google
Drew, I am very sorry to hear about the frustrating experience you had during your recent rental. For further assistance, please email us at socialinfo@budgetgroup.com with your reservation/rental agreement number, name of renter, relationship to renter (if applicable), details of your review, and the case #171072 in the subject line. -Vee
Staff screamed at customer and threatened police over photo.
Rental car was dirty and staff unhelpful, customer cleaned it herself.
Business reply on Google
Timur, we are sorry to hear your experience with us has been less than positive. We'd be happy to address your concerns with you directly. Please email us at socialinfo@budgetgroup.com with your reservation/rental agreement number, name of renter, relationship to renter (if applicable), details of your review, and the case #154097 in the subject line. -Nat
No car available at pickup location and unexpected extra charges
Staff member aggressively solicited a tip for no service.
Long wait times for rental car pickup
Long wait and wrong car provided, too small for luggage
Business reply on Google
We apologize for the excessive wait time you encountered. Please email us your reservation, rental agreement number, name on the rental, and relationship to the renter to socialinfo@budgetgroup.com. Reference case #105877 in the subject line for further review. ~SD
Reserved car unavailable, received smaller car, poor customer service.
Unexplained fees and charges for gas despite full return.
Business reply on Google
Hello I am sorry that you were charged more than you expected to pay. Please email us at socialinfo@budgetgroup.com with your rental or reservation number, as well as the name on the rental and email address, and we would be happy to look into this situation for you. Please be sure to attach the details of your complaint and case#106156 to the email as well. Thanks Blake
Long wait, rude staff, unsafe infant seats, and overcharged
Business reply on Google
Thank you, Savannah, for taking the time to share your experience. I’m truly sorry for the long wait, the condition of the car seats, and the overall service you encountered. We understand your time is valuable and regret any inconvenience this caused. Please email us at socialinfo@budgetgroup.com with your reservation/rental agreement number, name of renter, relationship to renter (if applicable), details of your review, and the case #103077 in the subject line so we can look into this further. Thank you again for bringing this to our attention. I’m very sorry for the stress, frustration, and inconvenience this caused. – Dee
Prepaid rental car had additional fees added without knowledge
Budget Car Rental added unwanted insurance to a prepaid car rental