Budget Car Rental
🚙 Rental Cars · Orlando
total experiences
replied on google
Most reported issues
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Experiences
No staff present at car rental agency to assist disabled customer
Business reply on Google
Sasha, we are sorry to hear your experience with us has been less than positive. We'd be happy to address your concerns with you directly. Please email us at socialinfo@budgetgroup.com with your reservation/rental agreement number, name of renter, relationship to renter (if applicable), details of your review, and the case #273510 in the subject line. -Vee
Unsafe vehicle rented with severely worn tires causing vibration.
Business reply on Google
Hi Michael. Please accept our sincere apologies for the difficulties you experienced during your recent rental. We are sorry to hear the vehicle had worn out tires and was given to you in poor condition. If you are ever in a rental and there is anything wrong with the vehicle don't hesitate to reach out to our roadside service team at 1-800-354-2847 for assistance. We regret that your experience did not meet our standards. We would appreciate the opportunity to investigate this matter further. Please email us at socialinfo@budgetgroup.com with your reservation/rental agreement number, name of renter, relationship to renter (if applicable), details of your review, and the case #270761 in the subject line. -Bridget
Car rental denied despite reservation; long wait and unprofessional staff
Business reply on Google
Hi Janilette. Please accept our sincere apologies for the unavailability of your reserved vehicle. We would like to address your concerns directly. Please email us at socialinfo@avis.com with your reservation/rental agreement number, name of renter, relationship to renter (if applicable), details of your review, and the case #268632 in the subject line. -Nat
Customer was lied to and overcharged for insurance and a car upgrade.
Billed $870 instead of $370, no billing statement provided
Business reply on Google
Hello Fredrik! We apologize for any issues that you encountered with your recent rental. Please email us at socialinfo@budgetgroup.com with the details of your experience. Also, please include your rental agreement/reservation number, the renter’s name, relation to the renter if applicable, and your phone number, so we can get this looked in to. Please refer to your SM case # 263056 on all correspondence. We are happy to help! ~Susan
Budget Car Rental charged a fake pet hair fee and provided poor service.
Business reply on Google
Hello, we apologize for any issues that you encountered. Please email us your rental agreement number, renter’s name, and relation to the renter if applicable, and confirm your phone number to socialinfo@budgetgroup.com include details of the issue in the email that may have been left out of the review that you feel we need to know and list “SM #233898” in the subject line. We are happy to help! Xavier
Rental contract altered without consent, resulting in fraudulent charges.
Long wait times and absent agents at car rental desk
Long wait times due to understaffing at car rental counter
Business reply on Google
Hi David, Thank you for taking the time to share your feedback, and please accept our sincere apologies for the experience you described at our Orlando location. We understand how frustrating it must have been to experience such long wait times, especially with limited staffing and no clear support during that time. We’d like the opportunity to review this further. Please email us at socialinfo@budgetgroup.com with your reservation or rental agreement number, name of renter, email address, phone number, and your relationship to the renter (if applicable), and include case #219135 in the subject line. Our team will review the information and follow up with you directly. Thank you again for your feedback. – Dee
Customer could not find rental car, staff unhelpful
Business reply on Google
Hi Tracey, Thank you for taking the time to share your feedback, and please accept our sincere apologies for the experience you described at our Orlando location. We understand how frustrating it must have been to have difficulty locating your vehicle and not receive the assistance you needed right away, especially after using Fastbreak. This is not the level of service we aim to provide. We’re glad Hassan was able to assist you, but we agree this situation should have been handled better from the start. We’d like the opportunity to review this further. Please email us at socialinfo@budgetgroup.com with your rental agreement number, name of renter, email address, phone number, and include case #183145 in the subject line. Our team will review the information and follow up with you directly. Thank you again for your feedback. – Dee
Rental car provided with low charge, forced insurance, and long wait.
Business reply on Google
Hello, we apologize for any issues that you encountered. Please email us your rental agreement number, renter’s name, and relation to the renter if applicable, and confirm your phone number to socialinfo@budgetgroup.com include details of the issue in the email that may have been left out of the review that you feel we need to know and list “SM #177174” in the subject line. We are happy to help! Xavier
Customer was charged a $130 gas upcharge despite returning the car full.
Customer waited hours, received wrong car, and was overcharged for fuel and tolls.
Budget Car Rental added unauthorized charges for insurance and fuel.
Business reply on Google
Hello Sebastian! We apologize for any issues that you encountered with your recent rental. Please email us at socialinfo@budgetgroup.com with the details of your experience. Also, please include your rental agreement/reservation number, the renter’s name, relation to the renter if applicable, and your phone number, so we can get this looked in to. Please refer to your SM case # 161851 on all correspondence. We are happy to help! ~Susan
Long wait times at Budget Car Rental counter despite online pre-check
Business reply on Google
Hello Christiana! Thank you for contacting Budget via Social Media. We apologize for any issues that you encountered. Please email us your rental agreement number, renter’s name, relation to renter if applicable, confirm phone number to socialinfo@budgetgroup.com . Include details of the issue in the email and list “case #149227” in the subject line. We are happy to help!~RG
Aggressive upselling, wrong car, staff ignored damage, and demanded good review
Business reply on Google
Jay, we are sorry to hear your experience with us has been less than positive. We'd be happy to address your concerns with you directly. Please email us at socialinfo@budgetgroup.com with your reservation/rental agreement number, name of renter, relationship to renter (if applicable), details of your review, and the case #143569 in the subject line. -Nat
Customer received wrong EV, then a second wrong EV, after long waits.
Business reply on Google
Hello Chaiane, we are sorry to hear about the unprofessional staff member. For further assistance Please email socialinfo@budgetgroup.com with your rental agreement number, the renter’s name, and your relationship to them (if applicable). Please include Case #132576 in the subject line so we can track this. *Izzy
Long wait, wrong car, dirty car, rude staff, and fuel charge issue
Business reply on Google
Hello Dwan! We are sorry to hear your experience with us has been less than positive. We'd be happy to address your concerns with you directly. Please email us at socialinfo@budgetgroup.com with your reservation/rental agreement number, name of renter, relationship to renter (if applicable), details of your review, and the case #131749 in the subject line. ~RG
Undisclosed insurance and charges added to car rental bill.
Business reply on Google
Hello Alexander! We are sorry to hear your experience with us has been less than positive. We'd be happy to address your concerns with you directly. Please email us at socialinfo@budgetgroup.com with your reservation/rental agreement number, name of renter, relationship to renter (if applicable), details of your review, and the case #122232 in the subject line. ~RG
Deceptive agent added unauthorized charges to car rental agreement
Business reply on Google
Hello I am sorry that you were charged more than you expected to pay. Please email us at socialinfo@budgetgroup.com with your rental or reservation number, as well as the name on the rental and email address, and we would be happy to look into this situation for you. Please be sure to attach the details of your complaint and case#112796 to the email as well. Thanks Blake