Buffalo Wild Wings
🍽️ Restaurants · Des Moines
total experiences
replied on google
Most reported issues
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Experiences
Order was delayed forty minutes past the scheduled pickup time.
Business reply on Google
Pickup should be a fast break, and we’re sorry it felt more like a delay of game, Connor. We understand how frustrating this must have been, especially when you tried reaching out yet no proper resolution was offered. We’ll be passing this along to the appropriate team to ensure it’s looked into.
Missing food items and errors on the final bill.
Business reply on Google
Providing transparent communication, accurate billing, and attentive service every single day is our top priority, Alex—and clearly we missed the mark across the board during your visit. We are continuously improving our front-of-house communication and kitchen operations to ensure we provide a seamless experience all the time. Thank you for bringing this to our attention, and we’ll be passing your feedback along to the appropriate team to ensure it’s looked into.
The food served was dry and appeared to be stale.
Business reply on Google
Any food from our menu should be hot, fresh, and served just right—anything less is a loss. We’re sorry your meal wasn’t up to our standards when you visited with your family, Carlos. We’ll be passing this along to the appropriate team to ensure it’s looked into.
Slow service and cold food served at the restaurant.
Business reply on Google
This isn’t the fan experience we wanted for you, Conner. We’re sorry we fell short on speed and overall service, and that your meal wasn’t up to our standards during your visit. We’ll be sharing this with the appropriate team to ensure it’s looked into.
staff failed to acknowledge or serve customers for fifteen minutes
Business reply on Google
Our team should always be at the top of their game, and it sounds like we missed the mark on attentiveness of service during your visit, Simon. We’re sorry for the inconvenience and we’ll be reviewing your feedback to help us improve.
Long wait times, incorrect order, and hair found in food.
Business reply on Google
We’re so sorry for your recent experience, Lacey. This isn’t what we want for our fans. We take these reports very seriously as the health of our guests is our top priority. We are escalating this to our Quality team.
The order of sixteen wings took fifty minutes to be served.
Business reply on Google
We know that every second counts and you want to get your food as quickly as possible. We’re sorry we fumbled on the speed during your visit, Nathan. We want to get back in the win column with you. We appreciate the feedback and will make sure it’s shared with the right team.
staff ignored customer at the pickup counter for ten minutes
Business reply on Google
This isn’t the fan experience we wanted for you, Robert, as pickup should always be a fast break. We’re sorry we fumbled on the overall service during your visit. We’ll be sharing this with the appropriate team so it can be looked into.
Slow service, cold food, and aggressive staff behavior.
Business reply on Google
Our team should always be at the top of their game, and it sounds like we missed the mark on hospitality and speed during your visit, Rosemary. We understand how frustrating this must have been, especially with the long wait for your orders throughout your time at our location. We’re sorry for the experience, and we’ll be reviewing your feedback to help us improve.
Confusing pricing structure and broken customer service contact links on website
Business reply on Google
Hi Bryant Eakins. Thanks for bringing this to our attention, and we’re very sorry to hear about your experience. If you don’t mind, please fill out the form at the bottom of https://www.buffalowildwings.com/faq/ under 'Reach Out' so we can look into this and make things right.
Cold food and poor service at the south side location.
staff failed to acknowledge or serve customers for forty-five minutes
Staff ignored customers and failed to provide basic table service.
Bartender provided poor service and unprofessional behavior toward customers.
customers were ignored by staff for thirty-five minutes
Business reply on Google
Hey Kyliyah. Thanks for letting us know about this, we are very sorry. Please fill out the form at the bottom of buffalowildwings.com/faq where it says 'Orders & Visits' if you don’t mind so we can make it right for you.
Incomplete order received with cold wings and insufficient sauce.
Business reply on Google
Hey Payton. Thanks for letting us know about this, we are very sorry about the poor service you had with us. Please fill out the form at the bottom of buffalowildwings.com/faq where it says 'Orders & Visits' so we can make it right for you.
The wings were cold, overcooked, and lacked the advertised sauce.
Business reply on Google
Hey Peterson. Thanks for letting us know about this, we are very sorry. Please fill out the form at the bottom of buffalowildwings.com/faq where it says 'Orders & Visits' if you don’t mind so we can make it right for you.
The boneless wings received were small and dry.
Business reply on Google
Hey Derik. We're sorry to hear you had a negative experience with one of our locations. Please fill out the form at the bottom of buffalowildwings.com/faq where it says 'Orders & Visits' and we will address with the team.
The food served was dry, old, and lacked proper ingredients.
Business reply on Google
Hey Michelle. We apologize for the food you received…thanks for letting us know. Please fill out the form at the bottom of buffalowildwings.com/faq where it says 'Orders & Visits' so we can make it right for you.
Long wait times and poor service resulted in cold food delivery.
Business reply on Google
Hey Jacob. We're sorry to hear you had a negative experience with one of our locations. Please fill out the form at the bottom of buffalowildwings.com/faq where it says 'Orders & Visits' and we will address with the team.