Buffalo Wild Wings
🍽️ Restaurants · Fargo
total experiences
replied on google
Most reported issues
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Experiences
Poor service and low quality food served at the restaurant.
Business reply on Google
We hold our kitchen and service teams to high standards of consistency and attentiveness, and your visit fell well short of those expectations, Christina. We are incredibly sorry for the declining food quality and the lack of service you encountered. Thank you for bringing this to our attention, and we’ll be passing this along to the appropriate team to ensure it’s looked into.
Manager displayed rude and disrespectful behavior toward restaurant staff.
Business reply on Google
This behavior is completely unacceptable and does not reflect Buffalo Wild Wings values. We are deeply concerned by your report, Jordan, and will investigate immediately.
Takeout order portions were smaller than expected for the price paid.
Business reply on Google
We hear you, and we’re so sorry for what you experienced with your recent takeout order, Caleb. We know how important consistency is, and we failed to deliver that for you. We always strive to serve portions that match the value you paid for. We also hear you regarding your interaction with our manager. We value your feedback, and we’ll be passing this along to the appropriate team to ensure it’s looked into.
Staff ignored instructions and served cold food with loud music.
Business reply on Google
Our team should always be at the top of their game, and it sounds like we missed the mark on attentiveness of service and that the meal you and your friend ordered fell short of our standards, Scott. We understand how frustrating this must have been, especially when the vibe didn’t meet your expectations of the experience we aim to deliver for our fans. We’re sorry for the experience, and we’ll be reviewing this with our team internally.
Rude staff behavior and food served at an inadequate temperature.
Business reply on Google
We’re so sorry for your recent experience, Juaniece. This isn’t what we want for anyone. Buffalo Wild Wings is a place for everyone. We do not tolerate bias or discrimination of any kind. This will be reviewed promptly so that a full investigation can take place.
The quality of the wings has declined while prices have increased.
Business reply on Google
Wings should be delicious and consistently good—anything less is a loss. We’re sorry your meal wasn't up to our standards and we hate to let down a fan. We will continue to improve, and we’ll be passing this along to the appropriate team to ensure it’s looked into. Thanks for the feedback, T.
The wings received were smaller than expected for the price paid.
Business reply on Google
We want our fans to leave full and happy, Justin. We’re sorry if the portions of your wings didn’t meet your expectations during your visit. We’re always reviewing our service and menu to make sure we provide great value to our fans, and we’ll be using your feedback to make improvements internally.
Poor service and food poisoning after eating at the restaurant.
Business reply on Google
We’re so sorry for your recent experience, Dane. This isn’t what we want for our fans. We take these reports very seriously as the health of our guests is our top priority. We are escalating this to our Quality team.
online order pickup was delayed by thirty minutes
Business reply on Google
We're so sorry about your recent ordering experience, Travis. We want to provide great value with quality food and efficient service-clearly we missed the mark. This is not what we want for our fans. We appreciate your honest feedback and we’ll be passing this along to the appropriate team to ensure it’s looked into.
The wings were small, overly salty, and the sides were cold.
Business reply on Google
Pickup should be a fast break, and we’re sorry it felt more like a missed game, King. We understand your meal didn’t meet your expectations, and we’ll be sharing your feedback with the appropriate team for review.
server failed to return after initial contact
Business reply on Google
Hi 1atoya 5ioux. We’re sorry to hear about this and appreciate you taking the time to share your feedback. We’ll be passing this along to the appropriate team to ensure it’s looked into.
Staff were rude and accused the customer of stealing missing items.
Business reply on Google
Hey James Gallman. We really appreciate you letting us know, and we apologize for the inconvenience. Please take a moment to fill out the 'Reach Out' form at the bottom of https://www.buffalowildwings.com/faq/ so our team can follow up and help resolve this.
The waitress was inattentive and failed to return with the check.
Long wait times and unprofessional conduct by the restaurant manager.
Server provided poor service and failed to split the bill correctly.
Business reply on Google
Hey Taylor. Thanks for letting us know about this, we are very sorry. Please fill out the form at the bottom of buffalowildwings.com/faq where it says 'Orders & Visits' if you don’t mind so we can get some more info.
server failed to provide requested items and neglected the table
Business reply on Google
Hey Bryon. Thanks for letting us know about this, we are very sorry. Please fill out the form at the bottom of buffalowildwings.com/faq where it says 'Orders & Visits' if you don’t mind so we can make it right for you.
The food is served cold and the service is poor.
Business reply on Google
Hey Dustin. Thanks for letting us know about this, we are very sorry. Please fill out the form at the bottom of buffalowildwings.com/faq where it says 'Orders & Visits' if you don’t mind so we can make it right for you.
Incorrect order and poor quality food served repeatedly
Business reply on Google
Hey Nina. Thanks for letting us know about this, we are very sorry. Please fill out the form at the bottom of buffalowildwings.com/faq where it says 'Orders & Visits' if you don’t mind so we can make it right for you.
The takeout order was incorrect and the wings were overcooked.
Business reply on Google
Hey Molly. Thanks for letting us know about this, we are very sorry. Please fill out the form at the bottom of BuffaloWildWings.com/FAQ where it says 'Orders & Visits' if you don’t mind so we can make it right for you.
Long wait times and poor quality food served at the restaurant.
Business reply on Google
Hey Lachlan. Thanks for letting us know about this, we are very sorry. Please fill out the form at the bottom of BuffaloWildWings.com/FAQ where it says 'Orders & Visits' if you don’t mind so we can make it right for you.