Buffalo Wild Wings
🍽️ Restaurants · Manchester
total experiences
replied on google
Most reported issues
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Experiences
Understaffing causes long wait times for online order pickups.
Business reply on Google
Our team should always be at the top of their game, and it sounds like we missed the mark on speed and overall service during your vsiit, Nick. We’re sorry for the experience and we’ll be reviewing your feedback to help us improve.
The food served was poor quality and inedible.
Business reply on Google
Delivering dependable food quality across all our menu items is what we strive for every single day, Jon, and we failed to provide that standard during your time with us. We are sorry for the severe kitchen preparation breakdowns. We appreciate your honest feedback, and we’ll be passing this along to the appropriate team to ensure it’s looked into.
Inaccurate online orders and poor staff assistance at the restaurant.
Business reply on Google
Our team should always be at the top of their game, and it sounds like we missed the mark on hospitality and overall service during your visit, Ashlyn. We’re sorry for the experience and we’ll be reviewing this with our team internally.
The bar ran out of beer before the event started.
Business reply on Google
We are truly sorry that we ran out of Michelob Light before the UFC event even began, John. Providing our guests with their preferred beverages during major events is a top priority, and we clearly failed to meet that expectation. Thank you for bringing this to our attention, and we’ll be passing your feedback along to the appropriate team to ensure it’s looked into.
Staff failed to honor a promotion confirmed over the phone.
Business reply on Google
The behavior you described is completely unacceptable and does not reflect Buffalo Wild Wings values. We are deeply concerned by your report, Conner, and will investigate immediately.
Cold food arrived late with incomplete refund and poor service
Business reply on Google
We're sorry to hear about your experience with the online ordering process, Theresa. We take all feedback regarding refunds and fan experiences very seriously. Thank you for bringing this to our attention. Because this involves a financial matter and to ensure your privacy, we would like to move this conversation to a formal channel. We'll be passing this along to the appropriate team to ensure it's looked into.
Slow service, unhygienic food handling, and incorrect order fulfillment.
Business reply on Google
We’re so sorry for your recent experience, Jeff. This isn’t what we want for our fans. We take these reports very seriously as the health of our guests is our top priority. We are escalating this to our Quality team. We’ll be passing your feedback
Server failed to place order and displayed unprofessional behavior.
Business reply on Google
Our team should always be at the top of their game, and it sounds like we missed the mark on hospitality and service with your missing order, Cole. We’re sorry for the experience, and we’ll be reviewing your feedback to help us improve.
The pretzel bites served were burnt and over-seasoned.
Business reply on Google
We’re glad our staff took care of you, Jeff, but we’re always aiming for consistency every time you walk through our doors. Any food from our menu should be hot, fresh, and served just right—anything less is a loss. We’re sorry your meal didn’t meet our standards, and we’ll be sharing your feedback with the appropriate team to ensure it’s reviewed.
Parmesan garlic wings are consistently served with insufficient sauce.
Business reply on Google
Wings are the MVP of our menu, and they should be coated to perfection all the time. We’re sorry we missed the mark on quality, Anna. We’ll be passing this along to the appropriate team to ensure it’s looked into.
Business refused to honor advertised online pricing for in-store order
Business reply on Google
Hi Tom. Thanks for bringing this to our attention, and we’re very sorry to hear about your experience. If you don’t mind, please fill out the form at the bottom of https://www.buffalowildwings.com/faq/ under 'Reach Out' so we can look into this and make things right.
Poor seating management and long wait times for food service.
Incorrect food preparation and poor packaging of sauce containers.
Incorrect billing and missing items in takeout order
customer experienced food poisoning after consuming poor quality wings
Business reply on Google
Hey Annarose. Thanks for letting us know about this. Please give us a call at 866-704-0777.
Restaurant failed to provide refund for missing items in pickup order.
Business reply on Google
Hey Tom. We're sorry to hear you had a negative experience with one of our locations. Please fill out the form at the bottom of buffalowildwings.com/faq where it says 'Orders & Visits' and we will address with the team.
The chicken wings were flavorless and suffered from freezer burn.
The restaurant provided the incorrect flavor of wings for a pickup order.
Business reply on Google
Hey Dan. Thanks for letting us know about this, we are very sorry about the order you received. Please fill out the form at the bottom of BuffaloWildWings.com/FAQ where it says 'Orders & Visits' so we can make it right for you.
The restaurant provided incorrect food items instead of the ordered wings.
Business reply on Google
Hey Theresa. Thanks for letting us know about this, we are very sorry. Please fill out the form at the bottom of BuffaloWildWings.com/FAQ where it says 'Orders & Visits' if you don’t mind so we can make it right for you.
Allergy ignored and food contaminated with hair by staff