Buffalo Wild Wings
🍽️ Restaurants · Nampa
total experiences
replied on google
Most reported issues
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Experiences
staff provided incorrect order and forced customers to leave mid-meal
Business reply on Google
This isn't the fan experience we want for you, Natalie. We're sorry our team missed the mark on delivering excellent and attentive service both for your takeout and in-person experience with us. We'll be sharing this with the appropriate team to ensure it's looked into.
Customer experienced long wait times and poor service from staff.
Business reply on Google
No fan should be left unsatisfied because of a missing item. We’re sorry we didn't get everything in the bag and that our team missed the mark on delivering excellent service for you, Bell. Your comments are important to us, and we’ll be using them to address this internally.
excessive wait times and poor service during a busy event
Business reply on Google
Our team should always be at the top of their game, and it sounds like we missed the mark on speed during your gameday visit, Scott. We understand how frustrating this must have been, especially when you saw other tables receiving their orders promptly. We’re sorry for the experience, and we’ll be sharing this with the appropriate team to ensure it's looked into.
Slow service and cold food served at the bar
Business reply on Google
This isn't the fan experience we want for you. We're sorry your meal and the overall service fell short of our standards during your visit. We'll be reviewing this with our team internally.
Cold food, missing items, poor service, and incorrect billing charges.
Business reply on Google
We’re sorry for your experience, S. At Buffalo Wild Wings, nothing is more important than the health and wellbeing of our guests. We are treating this matter with the highest level of priority and we'll be escalating your report to our specialized Quality team to make sure this matter is looked into.
Long wait times, incorrect order, and cold food served.
Business reply on Google
What you described isn’t the fan experience we want for you, Wade. We’re sorry your meal and the overall service fell short of our standards when you visited on a Saturday night. We’ll be reviewing this with our team to ensure it’s looked into.
Manager displayed hostile attitude toward customer regarding a missing pickup order
Business reply on Google
This behavior is completely unacceptable and does not reflect Buffalo Wild Wings values. We are deeply concerned by your report, Robert, and will investigate immediately.
Staff failed to change television channel and provided poor service.
Business reply on Google
his isn’t the gameday experience we want for you, Jordan. We’re sorry to have let you down by not being able to change the channel to the game you wanted to enjoy during your visit. We understand how frustrating this must have been, especially with having to make multiple requests without it being addressed. We’ll be sharing this with the appropriate team to ensure it’s looked into.
Poor service and cold, burnt food served to the customer.
Business reply on Google
This isn’t the impression we want to leave our guests with, Trevor. We’re sorry your meal, along with the overall service, fell short of our standards across all your visits. We’ll be sure to review this with our team internally.
Staff failed to provide seating or service to the family.
Business reply on Google
We're so sorry about your recent experience, Jessica. We clearly missed the mark on attentive service and hospitality. This isn't the kind of experience we want for you. We appreciate your honest feedback and we’ll be passing this along to the appropriate team to ensure it’s looked into.
The wings and fries were cold, under-sauced, and partially uncooked.
Business reply on Google
We love being your go-to spot for meals, Itzel, but we're sorry to have let you down with the portions and food quality of the meals you had during your visit. We'll be sharing this with the appropriate team to help improve the overall customer experience moving forward.
staff and management ignored customers waiting to be seated and served
Business reply on Google
Our team should always be at the top of its game, and it sounds like we missed the mark on providing great service and attentiveness during your recent Sunday afternoon visit with your husband, Alexa. We’re sorry for the experience, and we’ll be reviewing your feedback to help us improve.
Long wait for poor quality food and unprofessional staff behavior.
Business reply on Google
Hi Moriah Belcastro. We’re sorry to hear about this and appreciate you taking the time to share your feedback. We’ll be passing this along to the appropriate team to ensure it’s looked into.
Poor service and low quality food at Buffalo Wild Wings.
Business reply on Google
Hey P Wolfe. We really appreciate you letting us know, and we apologize for the inconvenience. Please take a moment to fill out the 'Reach Out' form at the bottom of https://www.buffalowildwings.com/faq/ so our team can follow up and help resolve this.
The food quality and portion sizes have significantly declined.
Overcooked wings with insufficient sauce coverage
Business reply on Google
Hey Toni. We apologize for the food you received…thanks for letting us know. Please fill out the form at the bottom of buffalowildwings.com/faq where it says 'Orders & Visits' so we can make it right for you.
The food served was cold and the quality was poor.
Business reply on Google
Hey Charmaine. We're sorry to hear you had a negative experience with one of our locations. Please fill out the form at the bottom of buffalowildwings.com/faq where it says 'Orders & Visits' and we will address with the team.
Customer found inedible, foul-tasting substance in chicken order.
Business reply on Google
Hey Kayla. We apologize for the food you received…thanks for letting us know. Please fill out the form at the bottom of buffalowildwings.com/faq where it says 'Orders & Visits' so we can make it right for you.
Poor service, long wait times, and unsatisfactory food quality.
Business reply on Google
Hey Samantha. We're sorry to hear you had a negative experience with one of our locations. Please fill out the form at the bottom of buffalowildwings.com/faq where it says 'Orders & Visits' and we will address with the team.
Order was delayed, incorrect, and served cold with poor quality ingredients.
Business reply on Google
Hey Morgan. We're sorry to hear you had a negative experience with one of our locations. Please fill out the form at the bottom of buffalowildwings.com/faq where it says 'Orders & Visits' and we will address with the team.