Buffalo Wild Wings
🍽️ Restaurants · Omaha
total experiences
replied on google
Most reported issues
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Experiences
customer experienced food poisoning and poor service
Business reply on Google
We’re sorry for your experience, Cameron. At Buffalo Wild Wings, nothing is more important than the health and wellbeing of our guests. We are treating this matter with the highest level of priority and we'll be escalating your report to our specialized Quality team to make sure this matter is looked into.
Long wait time for food order and poor service
Business reply on Google
Delivering a smooth, accurate, and satisfying experience every single day is what we strive for—and we clearly fell short. We're incredibly sorry for that, Jo. We are continuously improving our daily operation and how we keep our service moving efficiently. Thank you for bringing this to our attention, and we’ll be passing your feedback along to the appropriate team to ensure it’s looked into.
customers experienced food poisoning after dining at the restaurant
Business reply on Google
Chelsea, we take these reports very seriously as the health of our guests is our top priority. We are escalating this to our Quality team.
The restaurant served raw chicken and inedible fries.
Business reply on Google
Adam, we take these reports very seriously as the health of our guests is our top priority. We are escalating this to our Quality team.
The order was ready thirty minutes past the scheduled pickup time.
Business reply on Google
Our team should always be at the top of their game, and it sounds like we missed the mark on speed and overall service during your visit, Kelly. We’re sorry for the experience and we’ll be reviewing this with our team internally.
Staff refused to seat family in an available booth.
Business reply on Google
Our team should always be at the top of their game, and it sounds like we missed the mark on hospitality and overall service during your visit, Amie. We understand your concerns, especially regarding the request you made for your child that wasn’t accommodated by our team. We’re sorry for the experience, and we’ll be reviewing this with our team internally.
The wings were not fresh and service was slow.
Business reply on Google
Wings should be served hot and fresh all the time. We’re so sorry your meal wasn't up to our standards, and for long wait, Larry. We’ll be passing this along to the appropriate team to ensure it’s looked into.
Food quality was poor and tasted like contaminated frying oil.
Long wait times and dirty menus at the restaurant.
Online order was delayed, incomplete, and the food was inedible.
Customers waited over an hour for food that never arrived.
Business reply on Google
Hey Robert. We're sorry to hear you had a negative experience with one of our locations. Please fill out the form at the bottom of buffalowildwings.com/faq where it says 'Orders & Visits' and we will address with the team.
Repeated order inaccuracies and poor customer service from staff
Business reply on Google
Hey there. We're sorry to hear you had a negative experience with one of our locations. Please fill out the form at the bottom of buffalowildwings.com/faq where it says 'Orders & Visits' and we will address with the team.
Foreign object found in food and poor management response
Business reply on Google
Hey Demarkus. Thanks for letting us know about this, we are very sorry. Please fill out the form at the bottom of buffalowildwings.com/faq where it says 'Orders & Visits' if you don’t mind so we can make it right for you.
unsanitary restaurant conditions and poor food quality
Business reply on Google
Hey Brent. Thanks for letting us know about this, we are very sorry. Please fill out the form at the bottom of BuffaloWildWings.com/FAQ where it says 'Orders & Visits' if you don’t mind so we can make it right for you.
Excessive wait times for seating, food, and service.
Business reply on Google
Hey Katie. We're sorry to hear you had a negative experience with one of our locations. Please fill out the form at the bottom of BuffaloWildWings.com/FAQ where it says 'Orders & Visits' and we will address with the team.
Rotten food served and meals delivered at different times.
Business reply on Google
Hey Ryan. Thanks for letting us know about this, we are very sorry. Please fill out the form at the bottom of BuffaloWildWings.com/FAQ where it says 'Orders & Visits' if you don’t mind so we can make it right for you.
The wings were dry and overpriced.
Business reply on Google
Hey Brittany. Thanks for letting us know about this, we are very sorry. Please fill out the form at the bottom of BuffaloWildWings.com/FAQ where it says 'Orders & Visits' if you don’t mind so we can make it right for you.
excessive wait times and poor food quality at this location
Business reply on Google
Hey Brett. Thanks for letting us know about this, we are very sorry. Please fill out the form at the bottom of BuffaloWildWings.com/FAQ where it says 'Orders & Visits' if you don’t mind so we can get some more info.
The takeout wings were dry and the order was incomplete.
Business reply on Google
Hey Ben. We apologize for the food you received…thanks for letting us know. Please fill out the form at the bottom of BuffaloWildWings.com/FAQ so we can make it right for you.
The food portion sizes were extremely small and unsatisfactory.