Buffalo Wild Wings
🍽️ Restaurants · Sioux Falls
total experiences
replied on google
Most reported issues
AI-classified. Tap a category to filter the experiences below.
Experiences
App scheduling errors, technical locker failure, and unhygienic food preparation.
Business reply on Google
Travis, we take these reports very seriously as the health of our guests is our top priority. We are escalating this to our Quality team.
Staff repeatedly failed to provide correct drinks and food order items.
Business reply on Google
We’re so sorry to hear about your experience. Being forced to remind our team of your drinks and fries only to receive the wrong seasoning is completely unacceptable, and we truly regret that our quality fell so short. Thank you for bringing this to our attention, and we’ll be passing this feedback along to the appropriate team to ensure it’s looked into.
Food was greasy, undercooked, and tasted like fish grease.
Business reply on Google
We’re sorry for your experience, Brandon. At Buffalo Wild Wings, nothing is more important than the health and wellbeing of our guests. We are treating this matter with the highest level of priority and are currently escalating your report to our specialized Quality team.
The bartender and staff were rude to the customer.
Business reply on Google
Our team should always be at the top of their game, and it sounds like we missed the mark on hospitality and overall service during your visit, Kylin. While we’re glad one of our staff took care of you well, we’re still aiming for an overall great experience every time you visit. We’re sorry for the experience, and we’ll be reviewing your feedback to help us improve.
Server was rude and unresponsive to requests for service.
Business reply on Google
Our team should always be at the top of their game, and it sounds like we missed the mark on hospitality and service during your visit, Ronnie. We’re sorry for the experience and we’ll be reviewing your feedback to help us improve.
The bartenders provided rude service to the customers.
Business reply on Google
Our team should always be at the top of their game, and it sounds like we missed the mark on hospitality and overall service during your visit, Mark. We’re sorry for the inconvenience, and we’ll be sharing this with our team internally.
The restaurant failed to address unsatisfactory food quality concerns.
Long wait times, cold food, incorrect orders, and poor staff service.
Business reply on Google
We hear you loud and clear, and it’s clear we missed the mark so significantly on your visit. From the cold, sauceless wings to the service you described, this is far from the standard we aim to set. We're very sorry for your experience, Crystal. This is not what we want for our fans. Thank you for bringing this to our attention We’ll be passing your feedback along to the appropriate team to ensure it’s looked into.
The restaurant provided an insufficient portion of vegetables for the order.
Business reply on Google
We're so sorry about your recent ordering experience. We want to provide great value with quality food and portion-clearly we missed the mark. This is not what we want for our fans. We appreciate your honest feedback and we’ll be passing this along to the appropriate team to ensure it’s looked into.
Long wait times and incorrect food order received
Business reply on Google
Hey Yolanda Roemmich. We really appreciate you letting us know, and we apologize for the inconvenience. Please take a moment to fill out the 'Reach Out' form at the bottom of https://www.buffalowildwings.com/faq/ so our team can follow up and help resolve this.
The restaurant staff provided poor service and the manager was rude.
Business reply on Google
Hi yee haw. We’re sorry to hear about this and appreciate you sharing your feedback. Please complete the 'Reach Out' form at the bottom of https://www.buffalowildwings.com/faq/ so we can assist you further.
Long wait time for online order pickup
Business reply on Google
Hi Lesa Gilbert. Thanks for bringing this to our attention, and we’re very sorry to hear about your experience. If you don’t mind, please fill out the form at the bottom of https://www.buffalowildwings.com/faq/ under 'Reach Out' so we can look into this and make things right.
unprofessional staff and slow service at this location
Incorrect food order, poor service, and unsanitary restaurant conditions.
excessive wait times for food refills and rude management
Staff was rude and accused customer of lying about missing fries.
Business reply on Google
Hey McKenzie. Thanks for letting us know about this, we are very sorry. Please fill out the form at the bottom of buffalowildwings.com/faq where it says 'Orders & Visits' if you don’t mind so we can make it right for you.
Staff failed to manage customer queue and ignored waiting patron.
Business reply on Google
Hey Kelly. Thanks for letting us know about this, we are very sorry. Please fill out the form at the bottom of buffalowildwings.com/faq where it says 'Orders & Visits' if you don’t mind so we can make it right for you.
The restaurant premises are unsanitary and poorly maintained.
Business reply on Google
Hey Billy. Thanks for letting us know about this, we are very sorry. Please fill out the form at the bottom of BuffaloWildWings.com/FAQ where it says 'Orders & Visits' if you don’t mind so we can make it right for you.
Delayed order fulfillment and lack of COVID-19 safety protocols.
Business reply on Google
Hey Michael. Thanks for letting us know about this. Please give us a call at 866-704-0777.
slow service and poor food quality at the bar