Buffalo Wild Wings
🍽️ Restaurants · South Portland
total experiences
replied on google
Most reported issues
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Experiences
Staff provided incorrect information regarding dine-in bundle deal availability.
Business reply on Google
Providing a reliable and welcoming environment is our priority, and it sounds like our team's communication and flexibility were far from ideal during your visit. We’re so sorry for that, Vannessa. We are continuously working on our professionalism and leadership standards to ensure a better experience for our fans, and your feedback will be shared with the appropriate team to be looked into.
The bartender exhibits unprofessional behavior and poor customer service.
Business reply on Google
Our team should always be at the top of their game, and it sounds like we missed the mark on professionalism during your visit, Libby. We’re sorry for the experience and we’ll be reviewing your feedback to help us improve.
The chicken wings served were cold, tough, and inedible.
Business reply on Google
Wings are the MVP of our menu, and they should be hot, fresh, and served just right—anything less is a loss. We’re sorry your meal wasn’t up to our standards, Jeff. We’ll be passing this along to the appropriate team to ensure it’s looked into.
Menu items were unavailable and the restaurant was out of ranch.
Business reply on Google
It’s a major disappointment when you can't get items from the menu, your favorite sauce or draft, Jacob. We’re sorry we were out of stock. We’re working to keep our kitchen fully loaded. This is not what we want for our fans. Thank you for bringing this to our attention We’ll be passing your feedback along to the appropriate team to ensure it’s looked into.
Long wait times for service and poor facility cleanliness.
Business reply on Google
A clean environment and excellent service are part of a great fan experience, and it sounds like we let our defense down during your double date night, Shannon. We’ll be passing this along to the appropriate team to ensure it’s looked into.
Server was inattentive and neglected table duties.
Business reply on Google
Hi Warren Franklin. We’re sorry to hear about this and appreciate you sharing your feedback. Please complete the 'Reach Out' form at the bottom of https://www.buffalowildwings.com/faq/ so we can assist you further.
The bartender was rude and unwelcoming.
Business reply on Google
Hi JulieB. We’re sorry to hear about this and appreciate you sharing your feedback. Please complete the 'Reach Out' form at the bottom of https://www.buffalowildwings.com/faq/ so we can assist you further.
The bartender provided rude service and ignored customers.
Business reply on Google
Hey Callie Kimball. Thanks for letting us know about this, we are very sorry. Please fill out the form at the bottom of https://www.buffalowildwings.com/faq/ where it says 'Reach Out' if you don’t mind so we can make it right for you.
Employees are spreading rumors about a customer to other patrons.
Poor service, stale beer, and cold food served incorrectly.
Inattentive service and lukewarm food quality.
Significant portion of takeout order missing with inadequate resolution offered
Business reply on Google
Hey Cara. Thanks for letting us know about this, we are very sorry. Please fill out the form at the bottom of buffalowildwings.com/faq where it says 'Orders & Visits' if you don’t mind so we can make it right for you.
Staff failed to intervene when a customer harassed other patrons.
The restaurant was dirty and the food was served cold.
Business reply on Google
Hey there. We're sorry to hear you had a negative experience with one of our locations. Please fill out the form at the bottom of buffalowildwings.com/faq where it says 'Orders & Visits' and we will address with the team.
Incorrect order received and refund was never processed
Business reply on Google
Hey Tommie. We apologize. Please share additional details with us at the link below. A member of our Guest Support Team will reach out to you to make it right. Please fill out the form at the bottom of buffalowildwings.com/faq where it says 'Orders & Visits' if you don’t mind so we can get some more info.
The restaurant failed to apply the requested sauce to the wings.
Business reply on Google
Hey Terin. Thanks for letting us know. Feel free to leave us more feedback on the form at the bottom of buffalowildwings.com/faq where it says 'Orders & Visits'
The restaurant served a burnt burger and refused to provide a refund.
Business reply on Google
Hey there. We're sorry to hear you had a negative experience with one of our locations. Please fill out the form at the bottom of buffalowildwings.com/faq where it says 'Orders & Visits' and we will address with the team.
Rude staff, inconvenient ordering process, and poor quality cold food.
Business reply on Google
Hey Erica. Thanks for letting us know about this, we are very sorry. Please fill out the form at the bottom of buffalowildwings.com/faq where it says 'Orders & Visits' if you don’t mind so we can make it right for you.
Slow service and cold, poor quality food served.
Business reply on Google
Hey Kyle. We're sorry to hear you had a negative experience with one of our locations. Please fill out the form at the bottom of BuffaloWildWings.com/FAQ where it says 'Orders & Visits' and we will address with the team.
The chicken served was overcooked and small in portion size.
Business reply on Google
Hey Jaclyn. We apologize for the food you received…thanks for letting us know. Please fill out the form at the bottom of BuffaloWildWings.com/FAQ where it says 'Orders & Visits' so we can make it right for you.