Burlington
🛒 Retail & Products · Anchorage
total experiences
replied on google
Most reported issues
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Experiences
customer waited fifty minutes for staff to unlock a display case
Business reply on Google
We are sorry to hear about your experience. Our customers mean the world to us, and we value your feedback. If you have additional details you’d like to share, please contact us at https://www.burlington.com/helpcenter/contact-us so we can learn more about your visit. Thank you! - The Burlington Team
Staff failed to provide purchased item and refused a refund
Business reply on Google
We are sorry to hear about your experience. Our customers mean the world to us, and we value your feedback. If you have additional details you’d like to share, please contact us at https://www.burlington.com/helpcenter/contact-us so we can learn more about your visit. Thank you! - The Burlington Team
The store failed to open at the scheduled time.
Business reply on Google
Thank you for letting us know about your recent in-store experience. We apologize for the inconvenience. We have passed this information along to our local store team to review and address. We appreciate your patience and hope that you will visit us again at your convenience. - The Burlington Team
Rude staff and long wait times at checkout
Business reply on Google
We are sorry to hear about your experience, Travis. Our customers mean the world to us, and we value your feedback. If you have additional details you’d like to share, please contact us at https://www.burlington.com/helpcenter/contact-us so we can learn more about your visit. Thank you! - The Burlington Team
store is poorly stocked, messy, and staff are unproductive
Business reply on Google
Thank you for your feedback on the condition of the store you recently visited. We will address your concerns as cleanliness and tidiness are top priorities. We encourage you to visit us again soon as we do receive new styles and selections frequently! We look forward to seeing you! - The Burlington Team
Manager ignored customer request and yelled at an employee
Business reply on Google
Thank you for sharing your experience. We take such feedback seriously. We value your input and will share it with the team. - The Burlington Team
Insufficient staffing caused excessive checkout wait times.
Business reply on Google
We understand that your experience may not have been the best due to the lack of cashiers and service. The appropriate team will be notified. We appreciate your feedback and look forward to seeing you again soon. - The Burlington team.
Fitting rooms were closed due to lack of staff
Business reply on Google
Thank you for sharing your feedback. We understand the inconvenience of having limited fitting room space and appreciate your input. The appropriate team will be notified. We appreciate your feedback and look forward to seeing you again soon. - The Burlington team.
The store has a restrictive entry process and is very dirty.
Business reply on Google
We are sorry to learn of any challenges you may have encountered while shopping in our store. We expect our stores to be neat and clean, and we will share your concerns with the appropriate team. We hope that you will continue to shop at Burlington and enjoy your next shopping experience. Thank you- The Burlington Team
Main entrance is blocked and customers are funneled in one-by-one.
Business reply on Google
Thank you for sharing your concerns. We understand the importance of accessibility and safety for all our customers. Your feedback is valuable and will be reviewed by our team. - The Burlington Team
long checkout lines due to insufficient staffing
Business reply on Google
Thank you for sharing your experience. We understand your concerns about the security and checkout process. Your feedback is valuable and will be shared with the appropriate team. We hope you might reconsider visiting us in the future. - The Burlington Team
Cashier withheld change from the customer during a transaction.
Business reply on Google
We are sorry to hear this, Sondra. Please contact us at https://www.burlington.com/helpcenter/contact-us so we can do our best to assist you. Thank you! -The Burlington Team.
Store refused to process a return despite having receipt and card
Business reply on Google
We regret the challenges you faced with the return process. We acknowledge the frustration that can arise from unexpected situations. Your feedback plays a crucial role in guiding our continuous service enhancements. We would be grateful for the opportunity to better assist you in the future. - The Burlington Team
Long wait times due to insufficient staffing at checkout
Business reply on Google
We appreciate your feedback regarding the extended wait times. Your time is valuable, and we continually strive to enhance our service efficiency. Your input is valuable to us and will be carefully considered. Thank you for highlighting this issue. - The Burlington Team
The store consistently has empty shelves and lacks new merchandise.
Business reply on Google
We appreciate your feedback regarding your recent experiences at our store. We acknowledge the inconvenience of encountering empty shelves. Continuously enhancing our stock levels is a priority for us to provide an exceptional shopping experience. Your input is essential to our improvement efforts. - The Burlington Team
Store inventory is disorganized and outdated
Business reply on Google
Hi Alaska, Thank you for your comment. We value your feedback and are sorry to hear that our store didn't meet your satisfaction. Please feel free to check back and visit us again soon as we have frequent new arrivals with amazing prices on our brand name merchandise. We hope you'll be surprised the next time you come to visit us and share the 'wow' deals found in our store. Thank you! - Nura
Cashier helper was passive aggressive regarding an unpriced item.
Store layout is cramped and shelves are poorly stocked.
Excessive surveillance and limited product variety at the store.
customer felt unfairly targeted and harassed by store staff