Burlington
🛒 Retail & Products · Dover
total experiences
replied on google
Most reported issues
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Experiences
Customer was repeatedly overcharged due to faulty scanner equipment.
Business reply on Google
Thank you for sharing your experience. We understand your frustration with the checkout process and the inconvenience it has caused. Please contact us at https://www.burlington.com/helpcenter/contact-us so we can do our best to assist you. Thank you! -The Burlington Team.
Store refused a return for sheets deemed used by staff
Business reply on Google
Thank you for sharing your experience. We understand your frustration with the return process and appreciate your feedback on the customer service interaction. Your comments are valuable to us, and we will review them internally. - The Burlington Team
The store is disorganized and dirty.
Business reply on Google
Thank you for sharing your feedback. We take cleanliness and organization seriously and will address these concerns with our team. Your input is valuable in helping us improve the shopping experience. - The Burlington Team
Cashier ignored customer questions regarding store policy on hangers.
Business reply on Google
We regret to learn about your experience. Ensuring all customers are treated with respect and receive clear communication is a top priority for us. Your feedback will be carefully considered as we continue to enhance our service. Thank you for informing us about this. - The Burlington Team
The business terminated a military service member for being on orders.
Business reply on Google
We appreciate learning about your concerns. Our respect for military service members is unwavering. Rest assured, we are dedicated to addressing all such matters with utmost seriousness. Thank you for bringing this to our attention. - The Burlington Team
The store is unorganized and messy with merchandise on the floor.
Business reply on Google
We regret to learn of your recent experience in our store. Ensuring a clean and organized environment for our customers is important to us, and it seems we did not meet that standard on this occasion. Your feedback is appreciated and will be utilized as we aim to enhance our store conditions. We appreciate you bringing this to our attention. - The Burlington Team
The store was messy and disorganized with items on the floor.
Business reply on Google
We regret hearing about your recent experience in our store. We aim to uphold a clean and organized environment for all our customers, and it seems we did not meet our standards during your visit. Your feedback is important to us and will be utilized to enhance the conditions in our store. We hope you will think about giving us another opportunity to offer an improved shopping experience. - The Burlington Team
Store is disorganized and lacks basic cleanliness standards.
Business reply on Google
We appreciate you sharing your recent experience at our store. Maintaining clean, organized, and welcoming locations is a priority for us. Your feedback will be addressed with our team to enhance these aspects. We look forward to the chance to offer you an improved shopping experience in the future. - The Burlington Team
The store is unsanitary with debris and questionable substances on merchandise.
Business reply on Google
We appreciate your feedback regarding your recent experience. Maintaining cleanliness and organization is of utmost importance to us, and we regret that we did not meet your expectations during your visit. We value your input as we continuously work towards enhancing the conditions of our store. Thank you for bringing this matter to our attention. - The Burlington Team
The store is disorganized and dirty with long wait times.
Business reply on Google
Hi, Bonnie, we are saddened to learn about your recent store experience. Please know that we will handle this accordingly with the store team. At Burlington, we are committed to providing amazing deals on the brand names you love for your entire family and home, and while we pride ourselves on surprising finds in our stores, we want to ensure that our stores are organized for a simple and enjoyable in-store experience. We sincerely appreciate you bringing your recent experience to our attention, and we hope you will give us another try. We look forward to seeing you soon. Thank you! - Tina
Unprofessional behavior from the store manager at the Dover location.
merchandise is left on the floor instead of on shelves
The store environment is dirty and disorganized.
The store is disorganized and lacks proper management supervision.
Business reply on Google
Hi, Henny, we are saddened to learn about your recent store experience. Please know that we will handle this accordingly with the store team. At Burlington, we are committed to providing amazing deals on the brand names you love for your entire family and home, and while we pride ourselves on surprising finds in our stores, we want to ensure that our stores are organized for a simple and enjoyable in-store experience. We sincerely appreciate you bringing your recent experience to our attention and we hope you will give us another try. We look forward to seeing you soon. Thank you! - Nura
Long checkout lines and poor product quality.
Long wait times due to insufficient staff at checkout registers.
The store entrance was littered with trash and overflowing garbage cans.