Burlington
🛒 Retail & Products · Edmonds
total experiences
replied on google
Most reported issues
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Experiences
Staff member interrupted customer in fitting room causing discomfort and distress
Business reply on Google
We are sorry to hear about your experience, Ana. Our customers mean the world to us, and we value your feedback. If you have additional details you’d like to share, please contact us at https://www.burlington.com/helpcenter/contact-us so we can learn more about your visit. Thank you! - The Burlington Team
Dressing rooms are closed and the store is messy with rude staff.
Business reply on Google
We are sorry to learn of any challenges you may have encountered while shopping in our store. We expect our stores to be neat and clean, and we will share your concerns with the appropriate team. We hope that you will continue to shop at Burlington and enjoy your next shopping experience. Thank you- The Burlington Team
Customer was wrongly accused of trespassing and removed by security staff.
Business reply on Google
We are sorry to hear this, Tiffany. Please contact us at https://www.burlington.com/helpcenter/contact-us so we can do our best to assist you. Thank you! -The Burlington Team.
Staff humiliated and ejected family from the store.
Business reply on Google
We regret to learn about your recent experience at our store. Our goal is to foster an inclusive atmosphere for all customers, including families with children. Please contact us at https://www.burlington.com/helpcenter/contact-us so we can do our best to assist you. Thank you! -The Burlington Team.
Security guard aggressively forced customers to leave the store without explanation.
Business reply on Google
We are sorry to hear this, Talal. Please know your feedback is very important to us and we will use it to improve future visits. You can contact us at https://www.burlington.com/helpcenter/contact-us so we can do our best to assist you. Thank you! - The Burlington Team
Security supervisor forced customers to leave while waiting in checkout line
Business reply on Google
We are sorry to hear this, Lara. Please know your feedback is very important to us and we will use it to improve future visits. You can contact us at https://www.burlington.com/helpcenter/contact-us so we can do our best to assist you. Thank you! - The Burlington Team
The store is extremely messy and contains discarded food items.
Business reply on Google
We regret to learn about your recent experience at our store. Ensuring a clean and organized environment for our customers is a priority, and we acknowledge that we did not meet this standard on this occasion. Your feedback is important to us and will guide us in enhancing our store conditions. We appreciate you sharing this with us. - The Burlington Team
Store is dirty with long wait times and unsafe surroundings.
Staff forced customer to leave before the posted closing time.
Security guard denied entry before official store closing time
Store refused to process a return within the advertised policy period.
Fitting rooms were closed due to staff being busy restocking.
Customer was profiled and asked to leave by loss prevention staff
Business reply on Google
Hi Ricky, We would like to speak with you to learn about the experience you described so that we can address it accordingly. Please contact us by visiting https://www.burlington.com/contactus.aspx to fill out our contact us form. Thank you - Jorge
Store is unsanitary and manager refused a return for dirty merchandise.
Business reply on Google
Hi, Christin. We're sorry about your recent experience. We take customer satisfaction very seriously and would like to learn more about what happened. Please feel free to reach out to our Customer Service Department at customerservice@Burlington.com. Thank you, Steph.
Long checkout wait times due to insufficient staffing and poor management.
Business reply on Google
Thank you, Anwar, for letting us know about your recent in-store experience at our Edmonds, WA location. Please be assured that we will look into this and make every effort to rectify the situation. We value your patronage and trust you will continue to shop at Burlington and enjoy the excellent service you received in the past. We have passed this information along to our team for review. Thank you! ❤ ~ Nura
Customer and wife were refused service and ejected by store supervisor.
Business reply on Google
Hi, Billy, We would like to speak with you to learn about the experience you described so that we can address it accordingly. Please contact us by visiting https://www.burlington.com/contactus.aspx and fill out our contact us form. Thank you! - Nura
Cashier was distracted by phone and failed to assist with bagging.