Burlington
🛒 Retail & Products · Hillsboro
total experiences
replied on google
Most reported issues
AI-classified. Tap a category to filter the experiences below.
Experiences
Long wait time due to insufficient cashier staffing
Business reply on Google
We regret that you had an unsatisfactory experience with the wait time at the checkout. We appreciate your feedback and will share it with our team. We hope you will give us another chance in the future. - The Burlington Team
Staff member was rude and intimidated customers during their shopping trip.
Business reply on Google
We are sorry to hear about your experience. Our customers mean the world to us, and we value your feedback. If you have additional details you’d like to share, please contact us at https://www.burlington.com/helpcenter/contact-us so we can learn more about your visit. Thank you! - The Burlington Team
Lack of seating, disorganized inventory, and damaged shopping carts.
Business reply on Google
Thank you for sharing your experience. We understand the importance of having a comfortable and organized shopping environment. Your feedback about seating, organization, and space is invaluable to us. We value you as a customer and will forward this to our team. Thank you! - The Burlington Team
Staff members were rude to customers and fellow employees.
Business reply on Google
We are sorry to hear about your experience. Our customers mean the world to us, and we value your feedback. If you have additional details you’d like to share, please contact us at https://www.burlington.com/helpcenter/contact-us so we can learn more about your visit. Thank you! - The Burlington Team
Backpack zipper broke and store refused to exchange the item.
Business reply on Google
We appreciate your feedback and understand your frustration with the situation. It's important to us that our customers have a positive experience, and we regret that this was not the case for you. We encourage you to reach out to our customer service team directly for further assistance. Thank you for bringing this to our attention. - The Burlington Team
staff eating and chewing gum while handling customer merchandise
Business reply on Google
Thank you for sharing your experience. We understand your concerns about the service and hygiene standards you encountered. Your feedback is important, and we will address these issues with our team. We appreciate your input and hope to serve you better in the future. - The Burlington Team
Store failed to open at the scheduled time for customers.
Business reply on Google
We appreciate you sharing your experience with us. Punctuality is indeed a key aspect of our service, and we are committed to delivering the best service we can. Your feedback will be carefully considered as we work to enhance our operations. Thank you for bringing this to our attention. - The Burlington Team
Shoe racks are placed out of reach for customers
Business reply on Google
We appreciate your feedback and are sorry to hear about your experience. We understand the frustration that comes with items not being easily accessible. Rest assured, we will consider your input as we work towards enhancing our store layout. Thank you for bringing this to our attention. - The Burlington Team
Employees hide merchandise in the back for personal purchase.
Business reply on Google
We appreciate your insight and will investigate your experience thoroughly to ensure equitable treatment for all customers. Your feedback is highly valued and plays a crucial role in our continuous improvement efforts. Thank you for sharing your thoughts. - The Burlington Team
Manager wrongfully accused child and attempted to slap customer's phone
Manager displayed unprofessional and rude behavior toward customers.
Business reply on Google
We appreciate you sharing your experience with us. Customer respect and value are key priorities for our team. Your feedback is valuable to us, and we will carefully assess it to enhance our management practices. Thank you for bringing this matter to our attention. - The Burlington Team
Long wait times due to insufficient cashier staffing
Business reply on Google
We acknowledge your feedback regarding the wait times at our store and understand the importance of your time. We continuously strive to enhance our efficiency and value your input. Your concerns will be carefully considered as we work on improving our services. Thank you for sharing your experience with us. - The Burlington Team
Long wait times due to insufficient staffing at checkout.
Business reply on Google
We apologize for any inconvenience caused by the extended waiting period. We acknowledge the importance of your time and continuously strive to enhance our service efficiency. We value your input and will take it into account. - The Burlington Team
Excessive checkout wait times and unprofessional staff behavior.
Business reply on Google
Thank you, Logan, for letting us know about your recent in-store experience at our Hillsboro location. Please be assured that we will look into this and make every effort to rectify the situation. We value your patronage and trust you will continue to shop at Burlington and enjoy the excellent service you received in the past. We have passed this information along to our team to review. Thank you! - Tina
Staff members were rude and provided poor service.
The store has insufficient inventory of coats available for purchase.