Burlington
🛒 Retail & Products · Meridian
total experiences
replied on google
Most reported issues
AI-classified. Tap a category to filter the experiences below.
Experiences
Long checkout lines and poor store cleanliness and management oversight.
Business reply on Google
Your insights are valuable and will be shared with the team for review. We hope to provide a better experience in the future. - The Burlington Team
Employees are rude and hang up on customers during phone calls.
Business reply on Google
We are sorry to hear about your experience, Brennan. Our customers mean the world to us, and we value your feedback. If you have additional details you’d like to share, please contact us at https://www.burlington.com/helpcenter/contact-us so we can learn more about your visit. Thank you! - The Burlington Team
Staff member was rude and unprofessional toward customer and child.
Business reply on Google
We are sorry to hear this. Please contact us at https://www.burlington.com/helpcenter/contact-us so we can do our best to assist you. Thank you! -The Burlington Team.
fitting rooms are inaccessible due to lack of staff assistance
Staff refused to sell a clearance item displayed on the floor.
Business reply on Google
We appreciate learning about your recent experience and are committed to providing exceptional service to all our customers. Your feedback about the clearance item has been noted and will help us enhance our store operations. We look forward to the opportunity to better serve you in the future. - The Burlington Team
The store failed to open at the advertised time.
Business reply on Google
We regret to learn about your experience. We recognize the frustration that can arise when expectations are not fulfilled. Rest assured, we will investigate this issue to ensure our opening times are correctly communicated and followed. Your business is important to us, and we look forward to the chance to improve our service in the future. - The Burlington Team
The store failed to open at the advertised time.
Business reply on Google
We acknowledge the inconvenience you faced regarding our store hours and appreciate you sharing your feedback with us. Ensuring accurate information and smooth store operations is a priority for us, and we will investigate this issue promptly. Thank you for bringing this matter to our attention. - The Burlington Team
Staff member displayed unprofessional attitude and poor customer service.
Business reply on Google
We regret to learn of your checkout experience. Our aim is to create a warm and inclusive atmosphere for every customer. Your feedback holds significance for us, and we will make sure to relay it to the team for enhancing our service. - The Burlington Team
The store was disorganized and messy.
Business reply on Google
We regret to learn about your recent experience at our store. We are committed to ensuring a clean and well-organized environment for our customers, and it is evident that we did not meet our standards during your visit. Your feedback is important to us, and we will definitely utilize it to make necessary improvements. We appreciate you bringing this matter to our attention. - The Burlington Team
The store hours listed online do not match actual operating hours.
Business reply on Google
Thank you, Amy, for letting us know about your recent store experience. We apologize for the inconvenience. We have passed this information along to our local store team to review and address. We appreciate your patience and hope that you will try to visit us again at your convenience. Thank you. - Jamie
Store manager yelled at and harassed a customer before closing time.
Inaccurate store hours and poor management lead to short shopping time.
Long wait times due to insufficient staffing at the register.
Poor customer service, damaged inventory, and inconvenient store security measures.