Burlington
🛒 Retail & Products · Rumford
total experiences
replied on google
Most reported issues
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Experiences
Staff member monitored customer inside the restroom during use.
Business reply on Google
We are sorry to hear about your experience, Allison. Our customers mean the world to us, and we value your feedback. If you have additional details you’d like to share, please contact us at https://www.burlington.com/helpcenter/contact-us so we can learn more about your visit. Thank you! - The Burlington Team
Staff ignored customer requests for assistance at the checkout counter.
Business reply on Google
Thank you for sharing your experience. We appreciate your feedback. It's important to us that every customer feels valued. Your comments will be shared with our team - The Burlington Team
Customer was pickpocketed inside the store entrance area.
Business reply on Google
Thank you for sharing your feedback. Your experience is important to us, and we will share it with the team. We appreciate your input. - The Burlington Team
Staff member refused to assist with checkout during busy hours.
Business reply on Google
Thank you for sharing your feedback. We understand your frustration with the checkout experience and appreciate your input. Your concerns were shared with the appropriate team. We hope to serve you better in the future. Thank you - The Burlington Team
staff ignored customer and delayed checkout process
Business reply on Google
We are genuinely sorry to learn about your recent experience at our store. Ensuring our customers feel appreciated and receive prompt service is a priority for us. Rest assured, we will address this matter with our team to enhance our service in the future. Thank you for bringing this to our attention. - The Burlington Team
Manager refused customer access to the store restroom
The store bathrooms are closed to customers despite being functional.
Business reply on Google
Hi Lesly, we are sorry to learn about your recent in store experience. This is not the type of customer experience we hope to achieve in any of our store locations. We have contacted our local team regarding the points you've brought up in your note and we will handle accordingly with the store. We appreciate you bringing this to our attention as we strive to ensure a valued store experience for all our customers. Thank you - Nura
Staff refused to process a return due to a scanning error.
Business reply on Google
We regret any inconvenience you encountered during your return process. Ensuring a seamless and effective return process is a priority for us, and we value your insights. We are pleased to hear that the Attleboro team could be of assistance to you. Your feedback will be considered as we strive to enhance our services. - The Burlington Team
Store refused to accept a return for an opened product
Business reply on Google
We appreciate your feedback regarding the aftershave purchase experience. It is important for us to address any issues that may arise with our products. Your input will be valuable in our efforts to enhance our return policy and staff training. We look forward to the chance to provide you with an improved service in the future. - The Burlington Team
The store manager was rude to the customer.
Business reply on Google
We appreciate you sharing your experience with us. Our goal is to create a welcoming and friendly environment for all customers. Your feedback is valuable to us, and we will make sure to share it with our team for further improvements. Thank you for bringing this to our attention. - The Burlington Team
The store is messy with poor staffing and long wait times.
Business reply on Google
Hi Maria, we are saddened to learn about your recent store experience. Please know that we will handle this accordingly with the store team. At Burlington, we are committed to providing amazing deals on the brand names you love for your entire family and home, and while we pride ourselves on surprising finds in our stores, we want to ensure that our stores are organized for a simple and enjoyable in-store experience. We sincerely appreciate you bringing your recent experience to our attention and we hope you will give us another try. We look forward to seeing you soon. Thank you! - Itasha
Security guard followed customer and cashier handled merchandise poorly.
Business reply on Google
Thank you, Vonda, for letting us know about your recent in store experience. We apologize for the inconvenience you experienced at our Rumford, RI Burlington store. We have passed this information along to our local store team to review and address. We appreciate your patience and again, we are sorry for any inconvenience. We do hope that you will try to visit us again at your convenience. Thank you - Valentina
Store refused to honor the lower price marked on the coat.
Business reply on Google
Cynthia, Thank you for bringing your recent experience in our Rumford, RI store to our attention. We sincerely apologize for any inconvenience this issue has caused you. At Burlington Stores, we take customer satisfaction very seriously and expect our associates to deliver a consistently great experience to every customer, every time in every store. We shared your experience with the Stores leadership team and have partnered with them to make sure this scenario will be handled differently going forward. We sincerely hope that you will continue to frequent Burlington and look forward to providing you with excellent customer service in the future. - Valentina
Lack of available inventory in size seven for girls.
Business reply on Google
Hi! We are sorry to hear about your recent experience. As an off-price retailer, the assortments in every store are different and are constantly changing, so we can't guarantee anything specific will be available. Be sure to check back soon for new merchandise. Thank you. - Nura
The store is messy and lacks proper cleanliness.
Business reply on Google
Good afternoon. We apologize for any problems you encountered while shopping in our store, and for any inconvenience this may have caused. We contacted the regional leadership team regarding the concerns you brought to our attention. We always expect our stores to be neat and tidy, with merchandise easy to locate, and we will make every effort to resolve the issue. When a customer service issue does arise, we look upon it as an opportunity to further demonstrate our commitment to total customer satisfaction. We hope that you will continue to shop with Burlington Stores and enjoy the good service that you received in the past. Thank you, Steph.
Difficulty returning an opened perfume item despite having a receipt
employees failed to wash hands after using the restroom
The store is dirty and the merchandise selection is poor.