Burlington
🛒 Retail & Products · South Portland
total experiences
replied on google
Most reported issues
AI-classified. Tap a category to filter the experiences below.
Experiences
staff unable to assist with transaction and provided poor service
Business reply on Google
We appreciate your feedback and understand your frustration with the situation you described. Your experience is important to us, and we will review this internally. Thank you for bringing this to our attention. - The Burlington Team
The store is disorganized and lacks inclusive sizing options.
Business reply on Google
We are sorry to learn of any challenges you may have encountered while shopping in our store. We expect our stores to be neat and clean, and understand the importance of organization and efficiency. We will share your concerns with the appropriate team. We hope that you will continue to shop at Burlington and enjoy your next shopping experience. Thank you- The Burlington Team
The store is dirty, disorganized, and sells low quality products.
Business reply on Google
Thank you for sharing your feedback. It's concerning to hear about your recent experience, and we take your comments seriously. We noted your feedback and hope that we can make it better the next time you visit your store location. Thank you! - The Burlington Team
Manager refused return and accused customer of theft
Business reply on Google
We are sorry to hear about your experience. Our customers mean the world to us, and we value your feedback. If you have additional details you’d like to share, please contact us at https://www.burlington.com/helpcenter/contact-us so we can learn more about your visit. Thank you! - The Burlington Team
Long checkout wait times and disorganized store conditions.
Business reply on Google
We are sorry to hear about your experience. Our customers mean the world to us, and we value your feedback. If you have additional details you’d like to share, please contact us at https://www.burlington.com/helpcenter/contact-us so we can learn more about your visit. Thank you! - The Burlington Team
The store has a poor and disorganized product selection.
Business reply on Google
Thank you for sharing your thoughts. We understand that our store's appearance and selection didn't meet your expectations. We encourage you to check back often as our inventory frequently updates. We hope you'll give us another chance in the future. - The Burlington Team
The store is consistently messy and in disarray.
Business reply on Google
Thank you for sharing your feedback. We understand your concerns about the store's condition and the shopping environment. Your input is valuable, and we will review this with our team. We appreciate your support and hope to serve you better in the future. - The Burlington Team
The store is understaffed and has lower product quality.
Business reply on Google
We appreciate your feedback on your recent experience. At Burlington, we are continuously working to enhance the quality of our products and services. Your input regarding staffing and product quality is important to us and will be carefully reviewed. Thank you for your candor and for demonstrating kindness by returning the found wallet. - The Burlington Team
unhelpful staff and messy store environment
Business reply on Google
We are truly sorry to learn about your experience. Upholding a clean and organized environment is crucial to us, as is having a team that embodies helpfulness and understanding. Your feedback holds significant value for us, and we are committed to using it constructively for enhancements. - The Burlington Team
The store is cluttered and disorganized with blocked aisles.
Business reply on Google
We regret learning about your experience in our store. Ensuring a clean and organized environment for our customers is a priority for us. Your feedback is important, and we will carefully consider your comments as we enhance our store layout and organization. Thank you for raising this issue to our attention. - The Burlington Team
The store is disorganized and merchandise is left on the floor.
Business reply on Google
Hi Sue, we apologize for the inconvenience you experienced. Ensuring a clean and organized environment for all our customers is a priority for us. We appreciate your feedback and will carefully consider it as we continue to enhance our store conditions. Thank you for bringing this matter to our attention. - The Burlington Team
Dressing rooms were closed prematurely before the store closing time.
Business reply on Google
Hi Barbara, We understand your desire to use our fitting rooms. However, at this time they are closed. We appreciate your patience and want to share our return policy. It’s easy to return items. They just must be returned within 30 days of purchase, 45 for loyalty members, have all tags attached, in the original packaging, and be in new/unused condition; bring your original receipt with you to make the return for a full refund. To learn more about our policy, visit Burlington.com (http://burlington.com). Thanks - Tina
failure to apply discount and unprofessional staff interaction
Business reply on Google
Hi Lynn, We would like to speak with you to learn about the experience you described so that we can address it accordingly. Please contact us by visiting https://www.burlington.com/contactus.aspx to fill out our contact us form. Thank you - Jamie
Store closed earlier than the posted operating hours.
Business reply on Google
Thank you, Seth, for letting us know about your recent in-store experience. We apologize for the inconvenience. We have passed this information along to our local store team to review and address. We appreciate your patience and hope that you will try to visit us again at your convenience. Thank you. - Jamie