Burlington
🛒 Retail & Products · Washington
total experiences
replied on google
Most reported issues
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Experiences
Security staff racially profile and harass customers while checkout lines remain long.
Business reply on Google
We are sorry to hear about your experience, Star. Our customers mean the world to us, and we value your feedback. If you have additional details you'd like to share, please contact us at https://www.burlington.com/helpcenter/contact-us so we can learn more about your visit. Thank you! - The Burlington Team
Staff member was rude and hung up on the customer.
Business reply on Google
We are sorry to hear about your experience. Our customers mean the world to us, and we value your feedback. If you have additional details you'd like to share, please contact us at https://www.burlington.com/helpcenter/contact-us so we can learn more about your visit. Thank you! - The Burlington Team
unprofessional staff and long wait times at checkout
Business reply on Google
Thank you for sharing your feedback. We understand your concerns about the store environment and staff interactions. Your experience is important to us, and we will address these issues with our team. We hope you'll consider visiting us again in the future. - The Burlington Team
Customer was subjected to an unwarranted search by store security.
Business reply on Google
We are sorry to hear about your experience, Shawneka. Our customers mean the world to us, and we value your feedback. If you have additional details you'd like to share, please contact us at https://www.burlington.com/helpcenter/contact-us so we can learn more about your visit. Thank you! - The Burlington Team
The store consistently lacks shopping bags for customers.
Business reply on Google
Thank you for sharing your experience. We understand your frustration with the lack of bags during your visits. Your feedback is valuable, and we will look into this issue. We appreciate your patience and understanding. - The Burlington Team
Dressing rooms are inaccessible due to lack of staff and keys.
Business reply on Google
Thank you for sharing your experience. We understand your frustration with the dressing room situation and the lack of assistance you encountered. Your feedback is valuable and will be shared with our team. We appreciate your loyalty and hope to serve you better in the future. - The Burlington Team
Staff member was rude and unprofessional during the checkout process.
Business reply on Google
Thank you for sharing your experience. It's concerning to hear about your interaction, and we take feedback about our team members seriously. We will address this internally. Your input is valuable to us. - The Burlington Team
Long wait times due to insufficient number of cashiers.
Business reply on Google
We regret that you had an unsatisfactory experience with the wait time at the checkout. We appreciate your feedback and will share it with our team. We hope you will give us another chance in the future. - The Burlington Team
The checkout lines at this store location are excessively long.
Business reply on Google
We acknowledge your feedback regarding the extended wait time. Recognizing the importance of your time. Your input is greatly appreciated and will be carefully reviewed. - The Burlington Team
Store is disorganized, has long lines, and closes early.
Business reply on Google
Thank you, Camille, for letting us know about your recent in-store experience at our Washington location. We value you as a customer and trust that you will continue to shop at Burlington and enjoy the excellent service you received in the past. We have passed this information along to our team for review. - Thank you, The Burlington Team.
Understaffed checkout lines while employees socialized instead of working.
Business reply on Google
We regret learning about your experience and value the efficiency and friendliness of our service to customers. Your feedback will be carefully considered as we work towards improving our store operations. Thank you for bringing this matter to our attention. - The Burlington Team
The cashier displayed rude behavior toward the customer.
Business reply on Google
Donna, thank you for bringing your recent experience in our Washington location to our attention. We sincerely apologize for any inconvenience. We shared your experience with the store's leadership team and have partnered with them to make sure it is handled appropriately going forward. Thank you! - The Burlington Team.
Store lacked shopping bags and manager was unresponsive to phone call.
Business reply on Google
We're sorry to hear about your recent experience. Ensuring our customers feel valued is a priority for us, and it appears we may have missed the mark on this occasion. Your feedback will be duly noted as we work towards enhancing our services. We appreciate you sharing this with us. - The Burlington Team
Store denies entry before the posted closing time.
Business reply on Google
We appreciate you sharing your experience with us. It's important to acknowledge the challenges that may arise when expectations aren't met. Your feedback will be valuable to us as we work towards enhancing our services. Thank you for reaching out to us. - The Burlington Team
Store fails to provide bags or notify customers to bring their own.
Business reply on Google
We appreciate you sharing your experience with us. We acknowledge the challenges you faced and the importance of addressing them with care. Your feedback is integral to our ongoing efforts to enhance our services. Rest assured, we will carefully review your comments. Thank you for reaching out to us. - The Burlington Team
staff exhibited unprofessional behavior and poor customer service
Business reply on Google
We genuinely regret learning about your experience. Ensuring that all our customers feel respected and valued is a priority for us. Your feedback will be carefully considered as we work towards enhancing our service. We appreciate you bringing this to our attention. - The Burlington Team
Store is disorganized, dirty, and restrooms are unavailable to customers.
Business reply on Google
We regret to learn of your experience. Our commitment is to uphold a clean and organized environment for all customers, and it appears that we may have not met this standard during your visit. Your feedback is important to us and will be carefully considered as we continue to enhance our store conditions. We appreciate you notifying us of this matter. - The Burlington Team
The store is disorganized and lacks cleanliness.
Business reply on Google
We appreciate you sharing your experience with us. Ensuring a clean and organized environment is important to us, as we aim to provide the best service for our customers. Your feedback is truly valuable to us and will be carefully considered as we continue to enhance our offerings. Thank you for bringing this to our attention. - The Burlington Team
Long wait times due to insufficient staffing and disorganized store conditions.
Business reply on Google
We apologize for the inconvenience you experienced at our new location. We recognize the importance of your time and are committed to enhancing our organization and cleanliness. Your feedback is invaluable to us as we strive to make these improvements. We appreciate the opportunity to improve. - The Burlington Team