Capital City Computers and TV Repair

Business reply on Google

Hi Ignacio, we believe you may have meant this review for a different Capital City Computers. There are several electronic stores in different states that have the same name. We checked all of our Ebay records and could not find the transaction you are referring to. Please reach out to us if you have any questions. You can call us directly at 615-768-9224. Thanks!

Business reply on Google

Hi Rob, We’re sorry to hear that you feel your experience with us wasn’t positive. At Capital City Computers, we take customer service very seriously, which is reflected in the 300+ five-star reviews we’ve earned from our community. After reviewing the situation with my employee, Hayden, I understand that you came in to purchase a brand-new iPad charger. Hayden explained our no-refund policy on chargers and even offered to open the box so the charger could be tested and confirmed to work with your device before you completed your purchase. The charger was tested, verified to function properly, and then sold to you. Later, you requested a refund after realizing you already had extra chargers at home. At that point, Hayden reminded you of our policy—once a box has been opened and the item tested, we cannot resell it as new. That’s why refunds aren’t possible in these cases. Even so, I personally reached out and offered to make an exception by providing you with a full refund. Unfortunately, I wasn’t able to connect with you despite multiple attempts. I truly regret that this situation left you dissatisfied. While we did our best to follow policy and still offered a resolution, I’m so

Business reply on Google

Hi Tim first I want to apologize for your experience. I am sorry our service was unsatisfactory. We take customer service very seriously here at Capital City Computers. It is my number one goal to make sure each and every customer is 100% satisfied. It sounds like it's been over a year since you have been to our store so please give me a call so we can discuss this 615-768-9224. I personally have over 20 years experience repairing PC's both Macs and Windows machines. I am not sure exactly what happened with your repair since it's been such a long time. Please give me a call so we can discuss and we can make sure you are taken care of in the future.

Business reply on Google

Hi Ricardo, thank you for taking the time to leave us a review. We take customer service very seriously at Capital City Computers. I tried to find you in our customer database to speak with you and see how we could improve our service, but I was unable to find your information. If you don't mind, could you please call me directly at 615-768-9224 so we can talk more. Thank you!