Captain D's
🍽️ Restaurants · Charlotte
total experiences
replied on google
Most reported issues
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Experiences
missing food items and poor staff service
Business reply on Google
We appreciate your feedback and are sorry to hear about your experience. Providing excellent service and delicious meals is important to us, and we regret that we missed the mark during your visit. Your comments will help us improve, and we hope to have the opportunity to serve you better in the future. Please feel free to reach out to us at https://www.captainds.com/contact-us/ for further assistance.
Rude management, poor cleanliness, and undercooked spoiled food.
Business reply on Google
Hi, Bella! We appreciate your feedback and are sorry to hear about your experience. We strive to provide a welcoming and clean environment with quality food. Your comments will help us improve. Please reach out to us at https://www.captainds.com/contact-us/ so we can address your concerns directly.
Poor food quality and refusal to provide a refund
Business reply on Google
Hi, Kimberly We appreciate your feedback and are sorry to hear about your experience. Providing delicious seafood is important to us, and we regret that we didn't meet your expectations. Your comments will be shared with our team to help us improve. For further assistance, please reach out to us at https://www.captainds.com/contact-us/.
The fish was undercooked and the fries were excessively salty.
Business reply on Google
We appreciate your feedback and are sorry to hear about your experience. Ensuring our seafood is cooked to perfection and meets your expectations is important to us. We'll address your concerns with our team to improve. Please feel free to reach out to us at https://www.captainds.com/contact-us/ for further assistance.
The salmon dinner was overcooked and staff provided poor customer service.
Business reply on Google
We sincerely apologize for the quality of blackened salmon you were served, Laurane. Can you reach out to us at https://www.captainds.com/contact-us/ and share a few more details? We’d love to follow up with you directly.
Staff were rude and orders were incorrect after long wait times.
Business reply on Google
We are sorry to hear about your less than 5-star experience. Please reach out to us at https://www.captainds.com/contact-us/ if you have more to share.
Staff ignored customer at drive-thru before closing time.
Business reply on Google
We're so sorry to hear that our drive-thru service wasn’t up to par. Can you reach out to us at https://www.captainds.com/contact-us/ and share a few more details? We’d love to follow up with you directly.
The restaurant served spoiled oysters to the customer.
Business reply on Google
Liz, we're very sorry for the quality of oysters you were served. Thank you for bringing this to our attention and we'll make sure to address this with the team. We'll aim to do better next time.
Staff refused valid currency without using verification equipment.
Business reply on Google
LaToya, we're so sorry to hear that our service wasn’t up to par. Can you reach out to us at https://www.captainds.com/contact-us/ and share a few more details? We’d love to follow up with you directly.
The restaurant closes earlier than the posted operating hours.
Business reply on Google
Jarvis, thanks for reaching out about our store hours. We're so sorry your visit did not meet your expectations. We will address this with the team and improve. If you want to share more details, please email us at https://www.captainds.com/contact-us/
restaurant served undercooked food and refused to provide a monetary refund
Business reply on Google
We're so sorry to see this and thanks for letting us know. We will make sure that leadership for this location looks into the situation immediately. If you could, kindly reach out to us at https://www.captainds.com/contact-us/ so our team can follow up with you directly.
Dining room closed despite visible staff presence.
Business reply on Google
Richard, sorry to hear your visit fell short of what you hoped for. That's obviously not our goal! If you could please visit https://www.captainds.com/contact-us/ and provide us some details and someone will reach out ASAP.
Staff refused to take order shortly before closing time.
Business reply on Google
Lawrence – Oh no! We are sorry to hear that. Please go to contact.captainds.com and provide us with some details on your experience and someone from guest services will reach out as soon as possible.
staff used derogatory language and profanity while preparing food
Business reply on Google
Stephanie - We are sorry to hear that. Please go to contact.captainds.com and provide us with some details on your experience and someone from guest services will reach out as soon as possible.
Cold burnt food served with missing items and poor parking conditions
Business reply on Google
Abbie - We are sorry you had a poor experience. Please go to contact.captainds.com and provide us with some details and someone from guest services will reach out as soon as possible.
Food was served cold, burnt, and incomplete after a long wait.
Business reply on Google
Thomas – Oh no! We are sorry you had that experience. Please go to contact.captainds.com and provide us with some details and someone from guest services will reach out as soon as possible.
Incorrect order, poor food quality, and unprofessional management response.
The restaurant messed up the order and refused to answer calls.
Incorrect order served and attempted overcharging for the replacement meal.
Incorrect order received with overcooked and cold food items.