Captain D's
🍽️ Restaurants · Columbia
total experiences
replied on google
Most reported issues
AI-classified. Tap a category to filter the experiences below.
Experiences
The food was dry and the order was incomplete.
Business reply on Google
Hi Ashley, we're sorry to learn about your recent visit. We aim for better and appreciate your feedback. Please contact us at https://www.captainds.com/contact-us/ to discuss this further.
Customer waited twenty-two minutes for drive-thru order without receiving food.
Business reply on Google
We're sorry for the delay and inconvenience you faced. Your feedback is crucial for us to improve, and we hope you'll give us another chance. For further assistance, please visit https://www.captainds.com/contact-us/.
The restaurant provided the incorrect food order to the customer.
Business reply on Google
We appreciate your feedback and are sorry to hear about your experience. Ensuring accurate and efficient service is important to us, and we will address this with our team to improve. Please reach out to us at https://www.captainds.com/contact-us/ so we can assist you further.
Staff provided poor customer service and refused to assist with complaints.
Business reply on Google
We appreciate your feedback and are sorry to hear about your experience. Providing excellent customer service is important to us, and we regret that we fell short during your visit. Your comments will be shared with our team to help improve our service. For further assistance, please reach out to us at https://www.captainds.com/contact-us/.
Incorrect order packaging, missing items, and slow service.
Business reply on Google
We appreciate your feedback and are sorry to hear about your experience. It’s important to us that our meals are prepared and packaged with care, and we regret that this was not the case during your visit. Your comments will help us improve, and we hope you'll give us another chance to provide a better experience. For further assistance, please reach out to us at https://www.captainds.com/contact-us/.
The restaurant served incorrect food and the manager refused a refund.
Business reply on Google
We appreciate your feedback and are sorry to hear about your experience. Providing quality seafood and friendly service is important to us, and we regret that we missed the mark. Your comments will be shared with our team to help us improve. Please reach out to us at https://www.captainds.com/contact-us/ so we can address your concerns directly.
Drive-thru staff member was rude to the customer
Business reply on Google
We appreciate your feedback and are sorry to hear about your experience. We strive to provide a welcoming and friendly atmosphere for all our guests. Your comments will help us improve, and we hope you'll consider giving us another chance in the future. For further assistance, please visit https://www.captainds.com/contact-us/.
The order was missing shrimp and contained incorrect food items.
Business reply on Google
We're truly sorry to hear about your recent visit, Amy. We always aim to deliver a great experience, and we regret that we missed the mark. Your feedback about the shrimp and fish order is important to us. We're committed to making things right. Please reach out to us at https://www.captainds.com/contact-us/ so we can address your concerns.
Food quality and preparation have declined significantly compared to advertisements.
Business reply on Google
We're truly sorry to hear about your recent experience, Skip. At Captain D's, we're committed to serving top-notch seafood and providing excellent service. We're taking your feedback seriously and we're dedicated to making improvements. Please share more details with us at https://www.captainds.com/contact-us/.
Staff provided poor service and the order was completely incorrect.
Business reply on Google
We're truly sorry to hear about your experience. At Captain D's, we strive to provide top-notch service and delicious seafood to all our guests. We take your feedback seriously and will use it to improve. We hope you'll give us another chance to make things right. Please share more details at https://www.captainds.com/contact-us/.
Unsanitary restaurant conditions including sticky floors and bad odors.
Business reply on Google
We're truly sorry to hear about your recent experience at our garners ferry road location. Your feedback is crucial in helping us maintain a high standard of service and we're committed to improving. We'd appreciate the opportunity to address your concerns directly, so please reach out to us at https://www.captainds.com/contact-us/. We hope to turn your tide around on your next visit.
The food served was cold and not freshly prepared.
Business reply on Google
We are sincerely sorry to hear your food was not up to our standards. We would be grateful for a chance to make this right. Please reach out to us here at https://www.captainds.com/contact-us/ and we’ll get this addressed immediately.
Order was prepared incorrectly with wrong drinks and sandwich toppings.
Business reply on Google
We truly apologize for the mistakes made by our staff regarding your recent order. We want to ensure that this is taken care of and isn't an issue in any of our restaurants. Please email us at https://www.captainds.com/contact-us/ so we may handle it with this location's management. We hope that with these changes, we may continue to be a destination for your lunch or dinner in the future. Thank you & we apologize again.
Customer experienced rude and unprofessional behavior from a staff member.
Business reply on Google
Rose, we're sorry to hear about your experience and that our staff didn’t meet the level of service we strive for. Please email us at https://www.captainds.com/contact-us/ and share a few more details so our team can follow up with you.
The food served was cold, old, and of poor quality.
Business reply on Google
Paris, we are sincerely sorry about the issue with your food. That doesn’t sound good. Can you reach out to us at https://www.captainds.com/contact-us/ and share a few more details? We’d love to follow up with you directly.
The dining room is consistently closed due to staffing shortages.
Business reply on Google
Tawnie, we're sorry about your visit and thank you for bringing this to our attention. We will take this into consideration and share with the team. We hope that you'll give us a second chance and see how we do.
Missing items in drive-thru order and poor staff communication.
Business reply on Google
SC – Oh no! We are sorry to hear that. Please go to contact.captainds.com and provide us with some details on your experience and someone from guest services will reach out as soon as possible.
The cashier was rude and impatient with a special needs group.
Business reply on Google
Kim - We are sorry to hear that. Please go to contact.captainds.com and provide us with some details on your experience and someone from guest services will reach out as soon as possible.
The food portions were smaller than advertised and unsatisfactory.
Business reply on Google
Cashea - We are sorry to hear that. Please go to contact.captainds.com and provide us with some details on your experience and someone from guest services will reach out as soon as possible.
Staff displayed poor service and lack of urgency during busy hours.
Business reply on Google
Hi Shane – We are sorry you had a poor experience. Please go to www.captainds.com/contact-us and provide us with some details and someone from guest services will reach out as soon as possible.