Captain D's
🍽️ Restaurants · Columbus
total experiences
replied on google
Most reported issues
AI-classified. Tap a category to filter the experiences below.
Experiences
Long wait times and poor staff attitude at drive thru
Staff member provided poor service and refused to complete the order
Staff were unable to process a gift card purchase.
Business reply on Google
Hi Wil, it's disappointing to hear about the trouble with your gift card purchase. We're dedicated to enhancing our service and appreciate your input. If you need more help, please visit https://www.captainds.com/contact-us/.
Staff refused coupon and displayed unprofessional appearance and attitude.
Business reply on Google
Hi Sam, your feedback is important to us, and we're sorry for the experience you had. We will work on ensuring a better experience for our guests. Please reach out at https://www.captainds.com/contact-us/ if you wish to discuss further.
The restaurant has an unpleasant odor.
Business reply on Google
Hi Jonathan, your feedback is important to us, and we're dedicated to making improvements. For further details, please reach out at https://www.captainds.com/contact-us/. We value your insights.
A male employee speaks disrespectfully to the staff.
Business reply on Google
Hi Lisa, your feedback is important to us, and we're sorry for the experience you had. We are committed to ensuring a respectful environment for all. Please reach out to us at https://www.captainds.com/contact-us/ to discuss this further.
Catfish sandwiches were inedible due to excessive salt content.
Business reply on Google
Hi Nancy, we're sorry to hear about your experience with the catfish sandwiches and the difficulty reaching us. Your feedback is important, and we are committed to improving our service. Please reach out to us at https://www.captainds.com/contact-us/ so we can address your concerns directly.
Manager was disrespectful and attempted to overcharge for a meal.
Business reply on Google
We appreciate your feedback and are sorry to hear about your experience. Providing respectful and attentive service is important to us, and we regret that this was not reflected during your visit. Your comments will be shared with our team to help us improve. Please feel free to reach out to us directly at https://www.captainds.com/contact-us/ so we can address your concerns further.
The fish dinner was overcooked, flavorless, and poorly prepared.
Business reply on Google
We appreciate your feedback and are sorry to hear about your experience. We strive to provide delicious and flavorful meals, and it seems we missed the mark during your visit. Your comments will be shared with our team to help us improve. Please feel free to reach out to us directly at https://www.captainds.com/contact-us/ so we can address your concerns further.
The night shift staff were rude and ungrateful to the customer.
Business reply on Google
We appreciate your feedback and are sorry to hear about your experience at our Macon Rd location. We strive to provide a welcoming and friendly environment for all our guests and will address your concerns with our team. Your input is valuable to us as we work to improve. Please feel free to reach out to us directly at https://www.captainds.com/contact-us/ for further assistance.
Rude staff provided poor service and incorrect order charges
Business reply on Google
We're truly sorry to hear about your experiences at our location. We strive to provide top-notch service and it's clear we missed the mark in your case. We take your feedback seriously and will use it to improve. We hope you'll give us another chance to make things right. Please share more details at https://www.captainds.com/contact-us/ so we can address this issue properly.
Staff failed to provide manager name and incorrectly fulfilled food order.
Business reply on Google
Melissa, we're so sorry this was your experience at our Columbus Captain D's store. Can you reach out to us at https://www.captainds.com/contact-us/ and share a few more details? We’d love to follow up with you directly.
The business provides unclear information regarding holiday operating hours.
Business reply on Google
John, we're sincerely sorry to hear about this experience. That doesn’t sound good. Can you reach out to us at https://www.captainds.com/contact-us/ and share a few more details? We’d love to follow up with you directly.
Food was cold and a foreign object was found in order.
Business reply on Google
We're sincerely sorry to hear this and thank you for bringing this to our attention. We take this seriously and will pass along your message to the management team for the Columbus Captain D's. If you’d like to share more details, please reach out to us at https://www.captainds.com/contact-us/
Incomplete order received with undercooked food items.
Business reply on Google
Tracey – Oh no! We are sorry to hear that. Please go to https://www.captainds.com/contact-us/ and provide us with some details on your experience and someone from guest services will reach out as soon as possible.
Manager refused to resolve missing items from an online order.
restaurant failed to refund cancelled online order and provided poor service
Business reply on Google
Jennifer – Oh no! We are sorry to hear that. Please go to contact.captainds.com and provide us with some details on your experience and someone from guest services will reach out as soon as possible.
Staff member was rude and refused to provide requested condiment.
Business reply on Google
Nicole – Oh no! We are sorry to hear that. Please go to contact.captainds.com and provide us with some details on your experience and someone from guest services will reach out as soon as possible.
food served cold and order accuracy issues at multiple locations
Business reply on Google
keekee – Oh no! We are sorry to hear that. Please go to contact.captainds.com and provide us with some details on your experience and someone from guest services will reach out as soon as possible.
Incorrect order and poor customer service from management
Business reply on Google
Elaine – Oh no! We are sorry you had that experience. Please go to contact.captainds.com and provide us with some details and someone from guest services will reach out as soon as possible.