Captain D's
🍽️ Restaurants · Columbus
total experiences
replied on google
Most reported issues
AI-classified. Tap a category to filter the experiences below.
Experiences
The food served is consistently greasy.
Business reply on Google
Hi DebbyLouWho, we appreciate your feedback and are sorry to hear about your experience. We're always striving to improve and would love to hear more from you at https://www.captainds.com/contact-us/.
The food quality at this restaurant was poor.
Business reply on Google
We take pride in our seafood and it's disappointing to hear it fell short this time. We're glad you enjoyed the music, though! We'd appreciate the opportunity to make things right, please reach out to us at https://www.captainds.com/contact-us/.
Slow service and burnt food at the drive-thru.
Business reply on Google
We're so sorry we fell short with our food and service, Tony. Can you reach out to us at https://www.captainds.com/contact-us/ and share a few more details? We’d love to follow up with you directly.
Long wait times, incorrect orders, and rude staff service.
Business reply on Google
Mark, we're very sorry to hear about the wait time and the issue with your fish. That doesn’t sound good. Can you reach out to us at https://www.captainds.com/contact-us/ and share a few more details? We’d love to follow up with you directly.
The wait time was excessive and the food quality was poor.
Business reply on Google
Tracy, oh no! That doesn't sound like the experience we expect for our guests. Please go to https://www.captainds.com/contact-us/ and provide us with some details and someone from guest services will reach out ASAP.
Incorrect order and poor service resolution
Business reply on Google
Christopher – Oh no! We are sorry to hear that. Please go to contact.captainds.com and provide us with some details on your experience and someone from guest services will reach out as soon as possible.
Drive-thru customers are frequently asked to pull forward and wait.
Business reply on Google
Elizabeth – Oh no! We are sorry to hear that. Please go to contact.captainds.com and provide us with some details on your experience and someone from guest services will reach out as soon as possible.
Overcooked chicken, long wait times, and missing requested sauce.
Business reply on Google
Shnnon - We are sorry to hear that. Please go to contact.captainds.com and provide us with some details on your experience and someone from guest services will reach out as soon as possible.
Long wait times and repeated incorrect order fulfillment
Business reply on Google
Rosie – Oh no! We are sorry to hear that. Please go to contact.captainds.com and provide us with some details on your experience and someone from guest services will reach out as soon as possible.
Poor service and unavailability of advertised menu items
Business reply on Google
Karen – Oh no! We are sorry to hear that. Please go to contact.captainds.com and provide us with some details on your experience and someone from guest services will reach out as soon as possible.
Slow service, untrained staff, discriminatory hiring, poor food quality, and…
Excessive wait times in drive-thru and inside the restaurant.
Business reply on Google
Carol - We are sorry you had a poor experience. Please go to www.captainds.com/contact-us and provide us with some details and someone from guest services will reach out as soon as possible.