Captain D's
🍽️ Restaurants · Jacksonville
total experiences
replied on google
Most reported issues
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Experiences
rude staff and small food portion sizes
Business reply on Google
Hi Eddie, we regret that your visit didn't meet expectations. Our goal is to offer great service and satisfying meals. We'll address your concerns and aim to do better. For further assistance, visit https://www.captainds.com/contact-us/.
excessive wait time and small portion size for the price
Business reply on Google
We appreciate your feedback and are sorry to hear about your experience. Providing ample portions and timely service is important to us, and we regret that we missed the mark during your visit. Your comments will help us improve, and we hope you'll consider giving us another chance in the future. For further assistance, please visit https://www.captainds.com/contact-us/.
Staff reused food from a customer's plate for another order.
Business reply on Google
We appreciate your feedback and are truly sorry for your experience. Ensuring the safety and satisfaction of our guests is a top priority, and your comments will be addressed with our team. We are committed to improving and providing a better experience in the future. Please feel free to reach out to us directly at https://www.captainds.com/contact-us/ for further assistance.
The fish served was undercooked and the restaurant lacks contact information.
Business reply on Google
We appreciate your feedback and are committed to improving our service. Ensuring the safety and satisfaction of our guests is a top priority, and we apologize for your experience. Please reach out to us at https://www.captainds.com/contact-us/ so we can address your concerns directly.
Staff served expired tea and exhibited rude, unprofessional behavior.
Business reply on Google
We appreciate your feedback and are sorry to hear about your experience. Ensuring the quality and safety of our food and beverages is a top priority, and we regret any inconvenience you faced. Your comments will be shared with our team to address the issues mentioned. If you'd like to discuss this further, please reach out to us at https://www.captainds.com/contact-us/.
Cold food delivered and staff failed to resolve the issue
Business reply on Google
We're truly sorry to hear about your recent experience with us. It's important to us that our seafood lovers enjoy not only delicious but also warm meals. We also value your time and apologize for the inconvenience you faced over the phone. We're committed to improving and would appreciate the opportunity to make things right. Please share more about your experience at https://www.captainds.com/contact-us/.
The customer received fewer shrimp than expected in their meal.
Business reply on Google
We're truly sorry to hear about your recent experience with the kids butterfly shrimp meal. We always aim to provide a generous portion and it sounds like we missed the mark this time. We're committed to improving and your feedback helps us do just that. Please share more details at https://www.captainds.com/contact-us/ so we can make things right.
Unsanitary facility conditions, rude staff, and poor food quality.
Business reply on Google
We take pride in maintaining a clean, welcoming environment and serving quality seafood. Your feedback is important to us and we'll certainly look into this. We invite you to share more details at https://www.captainds.com/contact-us/. Thank you.
Small fish portions and cold side dishes served
Business reply on Google
At Captain D's, we strive to provide delicious, hearty meals at a great value. We appreciate your feedback and will use it to improve. If you'd like to discuss this further, please reach out to us at https://www.captainds.com/contact-us/. Thank you.
Substandard food quality and unfriendly customer service at the drive-thru window.
Business reply on Google
It's always our goal to provide top-notch seafood and friendly service. We appreciate your long-standing loyalty and your feedback is crucial for us to improve. We encourage you to share more details at https://www.captainds.com/contact-us/ so we can address this appropriately. Thank you.
The restaurant failed to include a drink ordered with a meal.
Business reply on Google
We're truly sorry to hear about the mix-up with your order. At Captain D's, we strive to ensure every meal is complete and satisfying. We understand your frustration and we'd like to look into this further. Please reach out to us at https://www.captainds.com/contact-us/ so we can address this issue. Thank you for bringing this to our attention.
Missing drinks, poor food quality, and small portion sizes.
Business reply on Google
It's important to us that every order meets our high standards for quality and completeness. We understand your frustration regarding the missing drinks, the quality of the fries, and the size of the catfish. We'd appreciate the opportunity to address this issue further. Please reach out to us at https://www.captainds.com/contact-us/. Thank you for bringing this to our attention.
Staff refused to provide prepaid food or a refund.
Business reply on Google
We're truly sorry to hear about your experience. It's our goal to provide efficient service and we regret that we fell short in this instance. We take your feedback seriously and will use it to improve. We encourage you to reach out to us directly at https://www.captainds.com/contact-us/ so we can address this issue further.
Long wait times and poor management handling of order issues.
Business reply on Google
This is not the experience we want for our customers and we sincerely apologize, Yolanda. Can you reach out to us at https://www.captainds.com/contact-us/ and share a few more details? We’d love to follow up with you directly.
inefficient drive-thru process causes long wait times for food orders
Business reply on Google
Hi John, we appreciate your feedback on our ordering process and we'll look into this with the team. Thanks for reaching out and bringing this to our attention so we can improve.
Poor food quality and refusal to honor promotional welcome gift.
Business reply on Google
Anson, we are very sorry to hear that your food didn't turn out as expected. Can you reach out to us at https://www.captainds.com/contact-us/ and share a few more details? We’d love to follow up with you directly.
Staff was rude and repeatedly failed to take the order correctly.
Business reply on Google
Aiden – We are very sorry to hear that. That’s not okay. Please go to contact.captainds.com and provide us with some details on your experience and our guest services team will reach out to you to make this right.
The fish sandwich was overcooked and burnt.
Business reply on Google
Fay - We are sorry to hear that. Please go to contact.captainds.com and provide us with some details on your experience and someone from guest services will reach out as soon as possible.
Long wait times and cold food served at the restaurant.
Business reply on Google
Glenda - We are sorry you had a poor experience. Please go to contact.captainds.com and provide us with some details and someone from guest services will reach out as soon as possible.
The coleslaw was warm and the corn was not fresh.
Business reply on Google
Faizah - We are sorry you had a poor experience. Please go to contact.captainds.com and provide us with some details and someone from guest services will reach out as soon as possible.