Captain D's
🍽️ Restaurants · Louisville
total experiences
replied on google
Most reported issues
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Experiences
The business closed earlier than the posted operating hours.
Unsanitary restroom conditions and poor staff responsiveness at the restaurant.
Excessive wait time in the drive-thru line
The restaurant was out of fish before closing time.
Business reply on Google
Hi Carly Jean, we regret the inconvenience you encountered. Your feedback is crucial for us to enhance our service. Please contact us at https://www.captainds.com/contact-us/ for any further assistance.
Excessive wait times, poor staff service, and cold, low-quality food.
Business reply on Google
Hi Sierra, it's disheartening to learn about your experience. We value your feedback and are committed to making improvements. Please reach out to us at https://www.captainds.com/contact-us/ so we can address this matter.
The fish portions were small and the food quality was poor.
Business reply on Google
Hi, it's disappointing to hear about your experience with us. We are committed to improving and providing better meals in the future. Please reach out to us at https://www.captainds.com/contact-us/ to discuss this further.
customers experienced food poisoning after eating the family sampler
Business reply on Google
Hi Chasity, we regret that your visit didn't meet expectations. Your feedback is crucial for us to make improvements. Please contact us at https://www.captainds.com/contact-us/ to discuss this further.
Staff provided unhelpful and rude responses regarding menu availability.
Business reply on Google
We appreciate your feedback and are sorry to hear about your experience. We strive to provide friendly and helpful service, and it sounds like we missed the mark. Your comments will help us improve, and we encourage you to reach out to us directly at https://www.captainds.com/contact-us/ so we can address your concerns further.
Manager arguing with customers and restaurant filled with smoke
Business reply on Google
We appreciate your feedback and are sorry to hear about your experience. We strive to provide a welcoming and pleasant environment for everyone, and your comments will help us improve. Please feel free to reach out to us directly at https://www.captainds.com/contact-us/ so we can address your concerns further.
Missing menu items and rude drive-thru staff
Business reply on Google
We appreciate your feedback and are sorry to hear about your experience. Providing a welcoming and fully stocked environment is important to us, and we regret that we fell short. Your comments will help us improve, and we hope you'll consider giving us another chance in the future. For further assistance, please visit https://www.captainds.com/contact-us/.
Long wait times, incorrect order, and poor food quality.
Business reply on Google
We appreciate your feedback and are sorry to hear about your experience. It’s important to us that our guests enjoy their meals, and we apologize for the inconvenience you faced with the drive-thru and your order. Your comments will help us improve our service and food quality. Please reach out to us at https://www.captainds.com/contact-us/ so we can address your concerns directly.
excessive wait times and failure to fulfill order before closing
Business reply on Google
We appreciate your feedback and are truly sorry for the inconvenience you experienced. Your comments about the wait time and service are important to us, and we are committed to improving our processes to better serve our customers. Please reach out to us at https://www.captainds.com/contact-us/ so we can address this issue directly.
Excessive wait times for mobile and in-store orders
Business reply on Google
We appreciate your feedback and are sorry to hear about your experience. We strive to provide timely service and will address these concerns with our team to improve. Your patience is valued, and we hope to serve you better in the future. For further assistance, please visit https://www.captainds.com/contact-us/.
Incorrect order items, burnt food, and small portion sizes.
Business reply on Google
We appreciate your feedback and are sorry to hear about your experience. Your comments about the food quality and service are important to us, and we are committed to making improvements. Please reach out to us at https://www.captainds.com/contact-us/ so we can address your concerns directly.
The restaurant served undercooked fish after a long wait time.
Business reply on Google
We're truly sorry to hear about your experience, Sherry. We strive to serve top-notch seafood and it's disappointing to hear we fell short. We take your feedback seriously and will work diligently to improve. We hope you'll give us another chance to make things right. Please share more details at https://www.captainds.com/contact-us/.
Excessive wait times and failure to acknowledge customers at drive-thru.
Business reply on Google
We're truly sorry to hear about your recent experiences. It's important to us that our guests receive timely service and accurate information. We're committed to improving and your feedback is crucial in that process. Please share more details with us at https://www.captainds.com/contact-us/ so we can address this issue properly.
The fish served was raw and cold in the center.
Business reply on Google
We're truly sorry to hear about your experience. At Captain D's, we're committed to serving up fresh, delicious seafood, and it's clear we missed the mark. Health and safety are indeed our top priorities. We appreciate your feedback and will use it to improve. Please share more details at https://www.captainds.com/contact-us/ so we can address this issue.
customer received incorrect order portions and was ignored by staff
Business reply on Google
We're truly sorry to hear about your experience, and we appreciate your feedback. We strive to provide excellent service and delicious, satisfying meals. We're sorry we fell short during your visit. We'd like to learn more about your experience and how we can improve. Please reach out to us at https://www.captainds.com/contact-us/.
Customer denied refund for undercooked food and incorrect billing
Business reply on Google
We're truly sorry to hear about your experience. At Captain D's, we strive to provide top-notch seafood and service, and it's clear we missed the mark on your visit. We take your feedback seriously and will use it to improve. Please reach out to us at https://www.captainds.com/contact-us/ so we can make things right.
The restaurant is unsanitary with dirty surfaces and poor maintenance.