Captain D's
🍽️ Restaurants · Memphis
total experiences
replied on google
Most reported issues
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Experiences
The restaurant failed to provide requested dipping sauces with the order.
The catfish was undercooked and contained raw cornmeal dough.
Business reply on Google
Hi Dezire, we're disappointed to hear about your meal. Ensuring our seafood is cooked perfectly is a priority, and we'll address this issue. Please contact us at https://www.captainds.com/contact-us/ to help us improve.
The customer was served raw, undercooked fish.
Business reply on Google
Hi, Kim! We appreciate your feedback and are truly sorry to hear about your experience with the grilled whitefish. Serving quality, well-prepared seafood is important to us, and we regret that we missed the mark. Your comments will be shared with our team to help improve our service. Please feel free to reach out to us directly at https://www.captainds.com/contact-us/ so we can address this further.
The staff displayed poor customer service and a lack of politeness.
Business reply on Google
Hi, Misha! We appreciate your feedback and are sorry to hear about your experience. Providing excellent customer service is important to us, and we will address your concerns with our team. Your input helps us improve, and we hope to offer a better experience in the future. For further assistance, please visit https://www.captainds.com/contact-us/.
Long wait times, poor food quality, and unprofessional staff behavior.
Business reply on Google
We appreciate your feedback and are sorry to hear about your experience. We're committed to improving our service and food quality to better serve our guests. Please reach out to us at https://www.captainds.com/contact-us/ so we can address your concerns directly.
Cold food served with a bug and poor customer service.
Business reply on Google
We appreciate your feedback and are committed to improving our service. It's concerning to hear about your experience with the food quality and customer service. Please reach out to us at https://www.captainds.com/contact-us/ so we can address these issues directly. Your experience matters to us, and we aim to make it right.
Cold food and incorrect portion sizes provided at drive thru.
Business reply on Google
We're truly sorry to hear about your recent experience, Reginald. We aim to serve up delicious, hot seafood meals and it sounds like we missed the mark. Your feedback is valuable and we're committed to making things right. Please reach out to us at https://www.captainds.com/contact-us/ so we can address your concerns directly.
Incorrect billing and order errors with rude staff behavior.
Business reply on Google
We're truly sorry to hear about your experience. It's important to us that our guests feel heard and respected, and it seems we missed the mark during your visit. We also strive for accuracy in our orders and pricing, and we apologize for any confusion or inconvenience. We'd like to learn more about this situation and work towards a resolution. Please reach out to us at https://www.captainds.com/contact-us/ so we can address your concerns directly.
The fish served was of poor quality and questionable composition.
Business reply on Google
We're truly sorry to hear about your experience with our fish. At Captain D's, we're committed to serving quality seafood and it sounds like we missed the mark this time. Your feedback is valuable and we're dedicated to improving. We're glad to hear that our crew provided great service. Please share more details at https://www.captainds.com/contact-us/ so we can address this issue.
Staff provided poor service and incorrect food portions.
Business reply on Google
We're truly sorry to hear about your experience. At Captain D's, we aim to serve up generous portions and friendly service. We're taking your feedback to heart and are committed to improving. Please share more details with us at https://www.captainds.com/contact-us/.
Staff were rude and the shrimp served was cold.
Business reply on Google
Hi, Lakeisha! We're truly sorry to hear about your experience. At Captain D's, we aim to provide a friendly and welcoming atmosphere, and it's clear we missed the mark during your visit. We take your feedback seriously and will use it to improve. We hope you'll give us another chance to make things right. Please share more details at https://www.captainds.com/contact-us/.
Incorrect order, missing items, and unprofessional management response.
Business reply on Google
We're truly sorry to hear about your recent experience. It's important to us that our guests receive accurate orders and feel respected when interacting with our team. We take your feedback seriously and will use it to improve. We'd appreciate the opportunity to address your concerns directly, please reach out to us at https://www.captainds.com/contact-us/.
Incorrect order received with poor quality re-fried food.
Business reply on Google
We're truly sorry to hear about your recent experience. It's important to us that our guests receive the quality seafood they expect, and it sounds like we fell short this time. We take your feedback seriously and will use it to improve. Please share more details with us at https://www.captainds.com/contact-us/ so we can address this issue properly.
The food lacked flavor and portions were smaller than expected.
Business reply on Google
We're truly sorry to hear about your experience. We strive to serve flavorful, fresh seafood and it sounds like we missed the mark. Your feedback is valuable and we're committed to improving. Please share more details at https://www.captainds.com/contact-us/ so we can make things right.
The baked fish is consistently served with excessive salt seasoning.
Business reply on Google
We take your feedback seriously and strive to provide delicious, well-seasoned seafood. We'll certainly pass your comments about the seasoning onto our team. If you'd like to discuss this further, please reach out to us at https://www.captainds.com/contact-us/. Thank you for bringing this to our attention.
The portion size of the fish sandwiches has significantly decreased.
Business reply on Google
We're sorry to hear about your recent experience with our fish sandwiches. We strive to maintain consistent portion sizes and it's disappointing to hear that we fell short. Your feedback is valuable and will be shared with our team to ensure we uphold our commitment to quality seafood. If you wish to discuss this further, please reach out to us at https://www.captainds.com/contact-us/. Thank you for bringing this to our attention.
undercooked food and missing items from the order
Business reply on Google
We're so sorry we fell short with our food and service. Can you reach out to us at https://www.captainds.com/contact-us/ and share a few more details? We’d love to follow up with you directly.
The portion size was insufficient for the price paid.
Business reply on Google
Cynthia, thanks for reaching out about out food's portion sizes. We appreciate your feedback so we can continue on improving. If you'd like to get in contact with our team and share more details, please email us at https://www.captainds.com/contact-us/
Staff were rude and served small portions of fish.
Business reply on Google
Ida – We are very sorry to hear that. That’s not okay. Please go to contact.captainds.com and provide us with some details on your experience and our guest services team will reach out to you to make this right.
The fish was greasy and the fries and tea were poor.