Captain D's
🍽️ Restaurants · Montgomery
total experiences
replied on google
Most reported issues
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Experiences
Overcooked shrimp and long wait times due to understaffing.
Business reply on Google
We appreciate your feedback and are sorry to hear about your experience. Ensuring our seafood is cooked to perfection and providing efficient service are top priorities for us. Your comments will help us improve, and we hope to serve you better in the future. Please feel free to reach out to us at https://www.captainds.com/contact-us/ for further assistance.
The restaurant has an unpleasant smell and is dirty.
Business reply on Google
Hi Adelaida, we're sorry to hear about the issues you encountered. We're focused on making improvements to our environment. Please reach out at https://www.captainds.com/contact-us/ so we can address your concerns.
Incorrect order billing and excessive wait time for simple food order.
Business reply on Google
We apologize for the inconvenience you faced, Qwatz. Your experience is not what we aim for, and we appreciate your feedback as it helps us improve. Please contact us at https://www.captainds.com/contact-us/ to discuss this further.
The food served was cold.
Business reply on Google
Hi, Precious! We appreciate your feedback and are sorry to hear about your experience. Serving hot and delicious meals is important to us, and we regret that we missed the mark. Your comments will help us improve, and we hope to provide a better experience in the future. Please feel free to reach out to us at https://www.captainds.com/contact-us/ for further assistance.
The fish served was soggy, doughy, and inedible.
Business reply on Google
Hi, Georgia! We appreciate your feedback and are sorry to hear about your experience. Ensuring our seafood is delicious and enjoyable is important to us, and we regret that we missed the mark. Your comments will be shared with our team to help us improve. Please feel free to reach out to us directly at https://www.captainds.com/contact-us/ so we can address your concerns further.
The coleslaw served was slimy and past its expiration date.
Business reply on Google
Hi, Deborah! We appreciate your feedback and are sorry to hear about your experience with the coleslaw. Ensuring fresh and delicious meals is important to us, and your comments will help us improve. Please reach out to us at https://www.captainds.com/contact-us/ so we can address this further.
The clam appetizer had an unpalatable, rubbery texture and questionable quality.
Business reply on Google
We appreciate your feedback and are sorry to hear about your experience with the clam appetizer. Your comments are important to us, and we are committed to improving our offerings. Please reach out to us at https://www.captainds.com/contact-us/ so we can address your concerns further.
Employee was rude and unprofessional during the ordering process
Business reply on Google
We're truly sorry to hear about your experience. At Captain D's, we aim to provide a friendly and welcoming environment for all our guests. Your feedback is important to us and we're committed to improving. Please share more details at https://www.captainds.com/contact-us/ so we can address this issue.
The fish and shrimp plate was served cold and overcooked.
Business reply on Google
We're truly sorry to hear about your recent experience. At Captain D's, we strive to serve up delicious, hot seafood meals that make waves, and it's clear we missed the mark this time. We value your feedback and are committed to improving. Please share more details with us at https://www.captainds.com/contact-us/ so we can make things right.
Incomplete delivery order and unresponsive customer service.
Business reply on Google
Oh no! We're sorry to hear about this, Robbie. We understand your frustration and will be sure to connect with our team members over this. We appreciate the feedback and hope to see you soon!
The fried fish was overcooked and excessively crunchy.
Business reply on Google
We're sorry to hear that, Laselle. Can you reach out to us at https://www.captainds.com/contact-us/ and share a few more details? We’d love to follow up with you directly.
Inaccurate order fulfillment and poor staff service at pickup
Business reply on Google
Karen, we are so sorry that we let you down in preparing your food and for the service you experienced. That doesn’t sound good. Can you reach out to us at https://www.captainds.com/contact-us/ and share a few more details? We’d love to follow up with you directly.
The restaurant refused to provide a veteran discount to the customer.
Business reply on Google
We're sorry to hear about your recent visit and thanks for sharing. Please contact us about this at https://www.captainds.com/contact-us/. Thank you!
Customer charged extra for additional tartar sauce cups
Business reply on Google
Carolyn, thanks for reaching out and sharing this with us. We appreciate your feedback and we'll look into this with the team. If you want to share more details, please email us at https://www.captainds.com/contact-us/
Staff failed to correctly fulfill a simple food order.
Business reply on Google
Dr. Luster, we're sincerely sorry to hear about the issue with your order and the level of service you experienced. That doesn’t sound good. Can you reach out to us at https://www.captainds.com/contact-us/ and share a few more details? We’d love to follow up with you directly.
The food served was cold and management was unavailable.
Business reply on Google
Kevia, we are sincerely sorry about your order's issue. That doesn’t sound good. Can you contact us at https://www.captainds.com/contact-us/ and share a few more details? We’d love to follow up with you directly.
Long wait times and unprofessional staff behavior at the drive-thru.
Business reply on Google
Justin, we're so sorry to hear that our service wasn’t up to par. Can you reach out to us at https://www.captainds.com/contact-us/ and share a few more details? We’d love to follow up with you directly.
Excessive drive-thru wait time with no staff response.
Business reply on Google
Katherine, we sincerely apologize for this experience. This is not the level of service we try to live up to. Can you reach out to us at https://www.captainds.com/contact-us/ and share a few more details? We’d love to follow up with you directly.
The baked potatoes served were of poor quality and inedible.
Business reply on Google
Robett, we're very sorry to hear that your recent overall experience was a letdown. That's obviously not our goal! If you could please visit https://www.captainds.com/contact-us/ and provide us some details and someone will reach out ASAP.
Incorrect order and unresponsive staff regarding the issue.
Business reply on Google
Adrienne – Oh no! We are sorry you had that experience. Please go to contact.captainds.com and provide us with some details and someone from guest services will reach out as soon as possible.