Captain D's
🍽️ Restaurants · Richmond
total experiences
replied on google
Most reported issues
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Experiences
customer experienced discriminatory behavior and racial profiling by staff
Business reply on Google
We're truly sorry to hear about your experience. We strive to create a welcoming and inclusive environment for everyone, and it's concerning to hear that we fell short. Your feedback is important, and we are committed to addressing these issues. Please reach out to us at https://www.captainds.com/contact-us/ so we can learn more and work towards making things right.
Contaminated food items and unchewable chicken served to customer
Business reply on Google
Hi, Jim! We regret the experience you had with the tartar sauce and chicken. Your feedback is crucial for us to improve, and we are committed to addressing these issues. Please contact us at https://www.captainds.com/contact-us/ so we can assist you further.
employees and manager were rude to the customer
Business reply on Google
Elnora – Thank you so much for the feedback, we love hearing from our fans. We hope to see you again soon!
Staff were unprofessional, rude, and failed to provide correct orders.
Business reply on Google
It's important to us that our guests receive top-notch service and it seems we missed the mark this time. We'd appreciate the opportunity to make things right. Please share more details at https://www.captainds.com/contact-us/ so we can address this issue. Thank you for bringing this to our attention.
Poor food quality and rushed drive-thru service experience.
Business reply on Google
We're very sorry we fell short with our food and service, Nichole. Can you reach out to us at https://www.captainds.com/contact-us/ and share a few more details? We’d love to follow up with you directly.
The business began charging for water.
Business reply on Google
Hi Mustafa, thanks for reaching out. Please email us at https://www.captainds.com/contact-us/ so our team can follow up with your concerns.
The food quality was poor and the drink lid was defective.
Business reply on Google
Deidre, we're very sorry about the issue with your bread and tilapia. Can you reach out to us at https://www.captainds.com/contact-us/ and share a few more details? We’d love to follow up with you directly.
The food was poorly prepared and the staff was rude.
Business reply on Google
William, we're very sorry about the issue with your fish sandwich. Can you reach out to us at https://www.captainds.com/contact-us/ and share a few more details? We’d love to follow up with you directly.
The meal was cold, overcooked, and missing items.
Business reply on Google
Beatrice, we're sincerely sorry about the issue with your fries and shrimp. That doesn’t sound good. Can you reach out to us at https://www.captainds.com/contact-us/ and share a few more details? We’d love to follow up with you directly.
insufficient sauce provided for a ten piece meal purchase
Business reply on Google
Lauretta, we're so sorry to hear that our service wasn’t up to par. Can you reach out to us at https://www.captainds.com/contact-us/ and share a few more details? We’d love to follow up with you directly.
Customer suffered severe food poisoning requiring hospitalization after eating catfish.
Business reply on Google
Oh no! That doesn't sound like the experience we expect for our guests. Please go to https://www.captainds.com/contact-us/ and provide us some details and someone from guest services will reach out ASAP.
Incorrect charges and poor management response at drive-thru
Business reply on Google
Patricia, we're very sorry to hear about the issue with your recent order experience. That doesn’t sound good. Can you reach out to us at https://www.captainds.com/contact-us/ and share a few more details? We’d love to follow up with you directly.
The drive-thru employee was rude and lacked customer service skills.
Business reply on Google
Virges – Oh no! We are sorry to hear that. Please go to https://www.captainds.com/contact-us/ and provide us with some details on your experience and someone from guest services will reach out as soon as possible.
The food served was old and cold.
Business reply on Google
michellae – Oh no! We are sorry to hear that. Please go to contact.captainds.com and provide us with some details on your experience and someone from guest services will reach out as soon as possible.
Staff member was rude and dismissive regarding a missing food order.
The delivered fish and fries were soggy and excessively greasy.
Business reply on Google
William – Oh no! We are sorry to hear that. Please go to contact.captainds.com and provide us with some details on your experience and someone from guest services will reach out as soon as possible.
excessive wait times and unprofessional management behavior
Business reply on Google
- We are sorry to hear that. Please go to contact.captainds.com and provide us with some details on your experience and someone from guest services will reach out as soon as possible.
Long wait times and poor service with missing order items.
Business reply on Google
Earlie - We are sorry you had a poor experience. Please go to contact.captainds.com and provide us with some details and someone from guest services will reach out as soon as possible.
The restaurant is serving oyster fritters instead of whole oysters.
Business reply on Google
Patti - We are sorry you had a poor experience. Please go to www.captainds.com/contact-us and provide us with some details and someone from guest services will reach out as soon as possible.
Poor food quality and rude staff service
Business reply on Google
Hi El– Oh no! We are sorry you had that experience. Please go to www.captainds.com/contact-us and provide us some details and someone from guest services will reach out as soon as possible.