Captain D's
🍽️ Restaurants · Rosenberg
total experiences
replied on google
Most reported issues
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Experiences
Staff displayed unprofessional behavior and complained openly in the kitchen area.
Business reply on Google
Hi Lex, your feedback is important to us, and we're sorry for the experience you had. We're working on enhancing our service and professionalism. If you'd like to discuss this further, please contact us at https://www.captainds.com/contact-us/.
rude staff and long wait time for order
Business reply on Google
Hi Nestor, we're sorry to hear about your experience. We strive to provide friendly and efficient service, and your feedback is important to us. Please reach out to us at https://www.captainds.com/contact-us/ so we can address your concerns.
The restaurant was closed to customers during posted operating hours.
Business reply on Google
Hi Jonathan, we regret to hear about your experience and appreciate your feedback. We're focused on making improvements and invite you to contact us at https://www.captainds.com/contact-us/ to share more details.
Staff member pressured customers to leave before the restaurant closing time.
Business reply on Google
Hi Linda, we apologize for the experience you had. We are dedicated to improving and will address this with our team. Please reach out to us at https://www.captainds.com/contact-us/ for further assistance.
The drive-thru staff provided the incorrect order despite a confirmed correction.
Business reply on Google
We apologize for the mix-up with your order, Ashli. Your feedback is important, and we're committed to making improvements. Feel free to contact us at https://www.captainds.com/contact-us/ to discuss this further.
Employee displayed rude behavior and poor customer service.
Business reply on Google
Hi, Deborah! Thank you for bringing this to our attention. We apologize for the inconvenience and will work on improving our service. Please reach out to us at https://www.captainds.com/contact-us/ to discuss this further.
Business closed earlier than the posted operating hours
Business reply on Google
Hi, Jeremy! We appreciate your feedback and apologize for the inconvenience you experienced. Staffing challenges can sometimes affect our operations, and we're working hard to improve. Your comments are valuable, and we encourage you to share more details with us at https://www.captainds.com/contact-us/. We hope to serve you better in the future.
Customer served rancid fish and received no response to complaint.
Business reply on Google
We sincerely regret your experience and the lack of response to your email. Your feedback is important, and we are committed to addressing these concerns. Please reach out to us again at https://www.captainds.com/contact-us/ so we can work towards improving your experience.
Restaurant was out of food and had poor facility cleanliness.
Business reply on Google
We're truly sorry to hear about your recent visit. It's important to us that our guests have a smooth sailing experience and it sounds like we missed the mark. We're committed to improving and your feedback helps us do just that. Please share more details at https://www.captainds.com/contact-us/ so we can address this.
Incorrect order received and customer experienced food poisoning
Business reply on Google
We're truly sorry to hear about your experience. It's important to us that every guest sails away satisfied, and it seems we missed the mark this time. We're committed to improving and would appreciate the opportunity to discuss this further. Please reach out to us at https://www.captainds.com/contact-us/.
Staff displayed rude behavior and no manager was available on site.
Business reply on Google
We're truly sorry to hear about your experience. At Captain D's Seafood Kitchen, we strive to provide top-notch service and it seems we fell short during your visit. We take your feedback seriously and will use it to improve. We'd appreciate the opportunity to make things right. Please reach out to us at https://www.captainds.com/contact-us/.
Employee displayed unprofessional behavior and attire while interacting with a customer.
Business reply on Google
We're truly sorry to hear about your experience. At Captain D's, we aim to provide a friendly and respectful environment for all our guests. Your feedback is important to us and we're committed to improving. Please share more details at https://www.captainds.com/contact-us/ so we can address this issue appropriately.
Staff refused to take order at window after speaker malfunction
Business reply on Google
We're truly sorry to hear about your experience at our restaurant. We strive to provide excellent service and it seems we fell short during your visit. We take your feedback seriously and would like to learn more about what happened to improve. Please share more details with us at https://www.captainds.com/contact-us/. We hope to have the opportunity to serve you better in the future.
Drive-thru employee displayed rude behavior and refused to take order
Business reply on Google
Raven, we're so sorry to hear that our drive-thru service wasn’t up to par. Can you reach out to us at https://www.captainds.com/contact-us/ and share a few more details? We’d love to follow up with you directly.
Staff displayed rude behavior and served cold food.
Business reply on Google
Teresa, we're sorry to hear about your experience and that our staff didn’t meet the level of service we strive for. We'll share this feedback with our team so we can address then problem and improve. We'll aim to do better in the future.
Staff vaping in drive-thru and inedible food quality.
Business reply on Google
We're so sorry we fell short with our food and service. Can you reach out to us at https://www.captainds.com/contact-us/ and share a few more details? We’d love to follow up with you directly.
Staff member was rude and unprofessional during the ordering process.
Business reply on Google
Michelle, we're sorry to hear about your experience and that our staff didn’t meet the level of service we strive for. Can you reach out to us at https://www.captainds.com/contact-us/ and share a few more details? We’d love to follow up with you directly.
Staff member was rude and food quality was poor.
Business reply on Google
We're so sorry to hear about your visit, and thank you for bringing this to our attention, Marco. We will not take this lightly and will pass along your message to the management team for the Rosenberg Captain D's. If you’d like to get in contact with us directly and share more details, please reach out to us at https://www.captainds.com/contact-us/
Staff member displayed discriminatory behavior and refused to honor store promotions.
Business reply on Google
We’re very sorry to hear this. We take situations like this very seriously. We will make sure that leadership for this location looks into and takes care of this situation immediately. If you could, please provide your contact info to us at https://www.captainds.com/contact-us/. We look forward to hearing from you.
Restaurant served undercooked food and failed to provide the full replacement.
Business reply on Google
Sam – Oh no! We are sorry to hear that. Please go to contact.captainds.com and provide us with some details on your experience and someone from guest services will reach out as soon as possible.