Caribou Coffee
🍽️ Restaurants · Atlanta
total experiences
replied on google
Most reported issues
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Experiences
Restroom access is restricted to paying customers only.
Staff denied restroom access and acted aggressively toward a customer.
Customer experienced racial profiling and service refusal at the Buckhead location.
Business reply on Google
We appreciate you sharing your positive experience. Hope to have you back soon!
Excessive wait times and difficult drive-thru exit layout
Staff member was rude when asked to use the restroom.
Business reply on Google
We are sorry to hear you didn't have a great experience at our store. Can you email us at customerrelations@cariboucoffee.com so we can follow up with you? Please provide your Caribou Perks account information if you're a member. Thank you!
The store bathrooms are dirty and lack paper supplies.
Business reply on Google
We are sorry to hear you didn't have a great experience at our store. Can you email us at customerrelations@cariboucoffee.com so we can follow up with you? Please provide your Caribou Perks account information if you're a member. Thank you!
Staff refused restroom access without a purchase during religious fasting
Business reply on Google
We are sorry to hear you didn't have a great experience at our store. Can you email us at customerrelations@cariboucoffee.com so we can follow up with you? Please provide your Caribou Perks account information if you're a member. Thank you!
Employees are frequently late and provide poor customer service.
Business reply on Google
We are sorry to hear you didn't have a great experience at our store. Can you email us at customerrelations@cariboucoffee.com so we can follow up with you? Please provide your Caribou Perks account information if you're a member. Thank you!
Customer did not receive delivery and cannot obtain a refund
Business reply on Google
We are sorry to hear you didn't have a great experience at our store. Can you email us at customerrelations@cariboucoffee.com so we can follow up with you? Please provide your Caribou Perks account information if you're a member. Thank you!
mobile order items unavailable and delayed refund processing
Business reply on Google
We are sorry to hear you didn't have a great experience at our store. Can you email us at customerrelations@cariboucoffee.com so we can follow up with you? Please provide your Caribou Perks account information if you're a member. Thank you!
The drink was prepared incorrectly and had an unsatisfactory consistency.
Business reply on Google
We are sorry to hear you didn't have a great experience at our store. Can you email us at customerrelations@cariboucoffee.com so we can follow up with you? Please provide your Caribou Perks account information if you're a member. Thank you!
Staff failed to provide paid order and argued with customer
Business reply on Google
We are sorry to hear you didn't have a great experience at our store. Can you email us at customerrelations@cariboucoffee.com so we can follow up with you? Please provide your Caribou Perks account information if you're a member. Thank you!
Inconsistent drink quality and preparation at premium prices
Business reply on Google
We are sorry to hear you didn't have a great experience at our store. Can you email us at customerrelations@cariboucoffee.com so we can follow up with you? Please provide your Caribou Perks account information if you're a member. Thank you!
The business refuses to customize breakfast sandwiches to remove eggs.
Business reply on Google
We are sorry to hear you didn't have a great experience at our store. Can you email us at customerrelations@cariboucoffee.com so we can follow up with you? Please provide your Caribou Perks account information if you're a member. Thank you!
Excessive wait times and repeated errors in order fulfillment
Business reply on Google
We are sorry to hear you didn't have a great experience at our store. Can you email us at customerrelations@cariboucoffee.com so we can follow up with you? Please provide your Caribou Perks account information if you're a member. Thank you!
Long wait time and poor quality of the breakfast sandwich.
Business reply on Google
We are sorry to hear you didn't have a great experience at our store. We appreciate you bringing this to our attention. Can you email us at customerrelations@cariboucoffee.com so we can follow up with you directly? Please provide your Caribou Perks account information if you're a member. Thank you!
Presence of a rat and hair found in food.
Business reply on Google
We are sorry to hear you didn't have a great experience at our store. Can you email us at customerrelations@cariboucoffee.com with the details about your visit alongside your Caribou Perks account information so we can follow up with you? Thank you!
Coffee lacks flavor and breakfast food items are not fresh.
Business reply on Google
We are sorry to hear you didn't have a great experience at our store. Can you email us at customerrelations@cariboucoffee.com with the details about your visit alongside your Caribou Perks account information so we can follow up with you? Thank you!
Staff failed to provide correct order after multiple attempts
Business reply on Google
We are sorry to hear you didn't have a great experience at our store. Can you email us at customerrelations@cariboucoffee.com with the details about your visit alongside your Caribou Perks account information so we can better understand your rating and follow up with you? Thank you!
staff displayed unprofessional behavior and poor customer interaction
Business reply on Google
Thanks for letting us know about your visit, Rachael. We are sorry to hear your visit wasn’t great. We will be following up with this location to address what happened. If you would like to send us an email at customer-support@einsteinnoah.com with the location you visited and the details of your experience we would love to help!