Caribou Coffee
🍽️ Restaurants · Charlotte
total experiences
replied on google
Most reported issues
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Experiences
Staff refused to replace a poorly prepared coffee crumb cake.
The cashier was rude and provided poor customer service.
Business reply on Google
We are sorry to hear you didn't have a great experience at our store. Can you email us at customerrelations@cariboucoffee.com so we can follow up with you? Please provide your Caribou Perks account information if you're a member. Thank you!
Barista prepared the incorrect coffee drink after misinterpreting the order.
The order was incorrect and the portion size was too small.
Business reply on Google
We are sorry to hear you didn't have a great experience at our store. Can you email us at customerrelations@cariboucoffee.com so we can follow up with you? Please provide your Caribou Perks account information if you're a member. Thank you!
Staff members consistently display a negative attitude during morning shifts.
Business reply on Google
We are sorry to hear you didn't have a great experience at our store. Can you email us at customerrelations@cariboucoffee.com so we can follow up with you? Please provide your Caribou Perks account information if you're a member. Thank you!
Staff are rude and frequently make errors with drink orders
Business reply on Google
We are sorry to hear you didn't have a great experience at our store. Can you email us at customerrelations@cariboucoffee.com so we can follow up with you? Please provide your Caribou Perks account information if you're a member. Thank you!
Online order was not processed despite payment being charged
Business reply on Google
We are sorry to hear you didn't have a great experience at our store. Can you email us at customerrelations@cariboucoffee.com with the details about your visit alongside your Caribou Perks account information so we can better understand your rating and follow up with you? Thank you!
The coffee has a bitter taste and is overpriced.
Business reply on Google
We are sorry to hear you didn't have a great experience at our store. Can you email us at customerrelations@cariboucoffee.com so we can follow up with you? Please provide your Caribou Perks account information if you're a member. Thank you!
Barista displayed rude behavior and poor customer service
Business reply on Google
We are sorry to hear you didn't have a great experience at our store. Can you email us at customerrelations@cariboucoffee.com so we can follow up with you? Please provide your Caribou Perks account information if you're a member. Thank you!
Staff failed to label drinks and provided poor customer service.
Business reply on Google
We are sorry to hear you didn't have a great experience at our store. Can you email us at customerrelations@cariboucoffee.com so we can follow up with you? Please provide your Caribou Perks account information if you're a member. Thank you!
Staff refused to take a phone order for food
Business reply on Google
We are sorry to hear you didn't have a great experience at our store. Can you email us at customerrelations@cariboucoffee.com so we can follow up with you? Please provide your Caribou Perks account information if you're a member. Thank you!
Staff were rude and dismissive when asked about menu items.
Business reply on Google
We are sorry to hear you didn't have a great experience at our store. Can you email us at customerrelations@cariboucoffee.com so we can follow up with you? Please provide your Caribou Perks account information if you're a member. Thank you!
The coffee cup is not filled to the top.
Business reply on Google
We are sorry to hear you didn't have a great experience at our store. Can you email us at customerrelations@cariboucoffee.com with the details about your visit alongside your Caribou Perks account information so we can better understand your rating and follow up with you? Thank you!
Rude staff and lack of essential coffee supplies
Business reply on Google
We are sorry to hear you didn't have a great experience at our store. Can you email us at customerrelations@cariboucoffee.com with the details about your visit alongside your Perks information so we can follow up with you? Thank you!
Customer was overcharged for a partial serving of coffee.
Business reply on Google
Thanks for letting us know about your visit. We will be following up with this location to address what happened. If you would like to send us an email at customerrelations@cariboucoffee.com with the location you visited and the details of your experience we would love to help!
The coffee served was diluted and tasted like hot water.
Business reply on Google
Thank you for reaching out to us and we are sorry to hear about your experience, Yassir. We will be following up with this location to address what happened. If you would like to send us an email at customerrelations@cariboucoffee.com with the location you visited and the details of your experience we would love to help!
staff member provided unfriendly service compared to other customers
Business reply on Google
Thank you for reaching out to us and we are sorry to hear about your experience, Symone. We will be following up with this location to address what happened. If you would like to send us an email at customerrelations@cariboucoffee.com with the location you visited and the details of your experience we would love to help!
Manager provided false information about drink ingredients to expedite service.