Caribou Coffee
🍽️ Restaurants · Minneapolis
total experiences
replied on google
Most reported issues
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Experiences
Employee exhibited rude behavior and unprofessional conduct toward a customer.
Restroom access denied without a purchase
The drink was prepared incorrectly and customer support was unresponsive.
Business reply on Google
We are sorry to hear you didn't have a great experience at our store. Can you email us at customerrelations@cariboucoffee.com so we can follow up with you? Please provide your Caribou Perks account information if you're a member. Thank you!
Staff member exhibits discriminatory behavior toward African-American customers.
Business reply on Google
We are sorry to hear you didn't have a great experience at our store. Can you email us at customerrelations@cariboucoffee.com with the details about your visit alongside your Caribou Perks account information so we can better understand your rating and follow up with you? Thank you!
The coffee drink was mostly ice and foam with poor service.
Business reply on Google
Hi there! We are sorry to hear about your experience at our store. Our Customer Relations team would like to follow up with you and assist you with this. Please email customerrelations@cariboucoffee.com with details of your experience. Thank you!
Staff provided poor service and failed to fulfill the order correctly.
Business reply on Google
Hi there! We are sorry to hear about your experience at our store. Our Customer Relations team would like to follow up with you and assist you with this. Please email customerrelations@cariboucoffee.com with details of your experience. Thank you!
The staff member provided poor customer service and was unfriendly.
Business reply on Google
Thanks for letting us know about your visit, Emily. We will be following up with this location to address what happened. If you would like to send us an email at customerrelations@cariboucoffee.com with the location you visited and the details of your experience we would love to help!
customer was overcharged for a partial coffee refill
Business reply on Google
We are sorry to hear your experience hasn't been great, Eddie. We will be following up with this location to address what happened. If you would like to send us an email at customerrelations@cariboucoffee.com with the location you visited and the details of your experience we would be happy to assist you. Thank you for reaching out to us.
inconsistent drink quality, missing loyalty points, and disrespectful staff behavior
Business reply on Google
We appreciate you taking the time to share your concerns. Everyone is welcome in all our stores and having open arms to all our wonderful guests is one of our core values (you’ll see it on https://www.coffeeandbagels.com/#values). Please reach out to us at 888.227.4268 (option 4) so we can understand more of your experience. Thank you.
Staff provided slow service and refused to redeem loyalty perks.
Business reply on Google
Thanks for letting us know about your visit. We are sorry to hear your experience wasn’t great. We will be following up with this location to address what happened. If you would like to send us an email at customerrelations@cariboucoffee.com we would love to help!
The staff provided poor and rude customer service.
Business reply on Google
We're sorry this was your experience. We will be following up with this location regarding this. If you would like to send us an email at customerrelations@cariboucoffee.com we are always here to help! Thank you for reaching out.
The business has slow service and limited operating hours.