Carl's Jr.
🍽️ Restaurants · West Valley City
total experiences
replied on google
Most reported issues
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Experiences
Safety concerns regarding loitering and harassment at the business location.
Business reply on Google
Raul, we’re sorry we failed to meet your expectations. Please copy and paste this link into your web browser: https://carlsjr.info/3usaPms?120032278 , so that we can get a little more information and follow up with you.
Staff forced customer to leave before finishing their meal.
Staff member refused customer access to the restroom during an emergency.
Understaffed restaurant leaves one employee managing all operations alone.
Staff ignored order requests and spoke inappropriately about customer in Spanish.
Business reply on Google
Hi Chabela, we’re sad to hear that we didn’t meet our standard of service during your visit. We'd like the chance to learn more about your experience and follow up with you. Please connect with us by copy and pasting this link into your web browser: https://carlsjr.info/3usaPms?116082572
Staff member displayed rude attitude regarding delayed online order pickup
Business reply on Google
Hi Fani, we're unhappy to hear that you were not pleased with your recent experience at our West Valley City restaurant. So that we may better serve you, please share more information about your visit at the link below: https://carlsjr.info/3usaPms?113442358
Customer vehicle was towed from adjacent parking lot.
Business reply on Google
Hi Daiquiri, we’re sad to hear that we didn’t meet our standard of service during your visit. We'd like the chance to learn more about your experience and follow up with you. Please connect with us by copy and pasting this link into your web browser: https://carlsjr.info/3usaPms?113114238
Customer failed to receive refund for undelivered order from store
Business reply on Google
Hi Katharina, we’re sad to hear that we didn’t meet our standard of service during your visit. We'd like the chance to learn more about your experience and follow up with you. Please connect with us by copy and pasting this link into your web browser: https://carlsjr.info/3usaPms?112125911
Long wait times, poor food quality, and intoxicated staff member.
Business reply on Google
We're disappointed to hear that you were not happy with your recent experience Victoria. We would like to learn more so that we can improve and follow up with you. Please copy and paste this link into your web browser so we can get more information: https://carlsjr.info/3usaPms?111924911
Incorrect drive thru orders and poor quality lemonade taste.
Business reply on Google
Hi Michelle, we’re sad to hear that we didn’t meet our standard of service during your visit. We'd like the chance to learn more about your experience and follow up with you. Please connect with us by copy and pasting this link into your web browser: https://carlsjr.info/3usaPms?111021387
Incorrect order, long wait times, and poor food quality.
Business reply on Google
Robert, we’re sorry we failed to meet your expectations. Please copy and paste this link into your web browser: https://carlsjr.info/3usaPms?87759300 , so that we can get a little more information and follow up with you.
The drive-thru service was extremely slow and the order was confused.
Business reply on Google
jack, we’re sorry we failed to meet your expectations. Please copy and paste this link into your web browser: https://carlsjr.info/3usaPms?87759295 , so that we can get a little more information and follow up with you.
Dirty store, rude staff, incorrect order, and wrong drink provided.
Business reply on Google
We're disappointed to hear that you were not happy with your recent experience Me. We would like to learn more so that we can improve and follow up with you. Please copy and paste this link into your web browser so we can get more information: https://carlsjr.info/3usaPms?86709102
Incorrect order, cold food, and disrespectful staff behavior.
Staff errors and long wait times resulted in inedible food.
Long wait time and poor quality cold food served.
Manager refused restroom access to customer waiting for their party.
The business closed earlier than the hours listed online.
The drive-thru service is consistently slow with long wait times.
Poor food quality and difficult interaction regarding a refund request.