Casa Leaders Inc
💻 Tech Services · Wilmington
total experiences
replied on google
Most reported issues
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Experiences
Salesperson was pushy and ignored the customer's budget constraints.
Business reply on Google
Thank you for your review and for bringing this to our attention. We’re very sorry to hear about your experience. Customer feedback helps us understand where we need to improve and better train our team. Javier Martinez has only been with us for about a month, and management is already addressing the situation and taking the necessary steps internally. We want every customer to feel comfortable, respected, and never pressured while shopping with us. Please come into the store and ask for Brian or Marcelo - we’d like to offer you a complimentary gift for the inconvenience
The business failed to provide order status updates or respond.
Purchased furniture items arrived with multiple defects and poor build quality.
Business reply on Google
Hi Klinette, Thank you for sharing your feedback. We're truly sorry to hear about your experience and want to make things right. Your satisfaction is important to us, and we’d like to investigate this further to address the issues you’ve faced. Unfortunately, we’re unable to locate your account under the name Klinette Garcia. Could you please reach out to our service department with the phone number or email associated with your account? This will help us resolve your concerns more quickly. You can contact us at: Email: service@casaleadersinc.com Phone: Toll-Free: (844) 335-0002 Local: (310) 602-3037 Service Hours: Monday – Saturday: 10 AM – 1 PM (Closed for Lunch), 2 PM – 6 PM Sunday: Closed We appreciate your past business and would love the chance to turn this situation around. Sincerely, Casa Leaders Inc
Dresser drawers fell off within one month of purchase.
Business reply on Google
Hi Jamee, We're sorry to hear about your dresser. We want to help! Please call our service department at 310-539-4596 (10AM-1PM, 2PM-6PM) so we can resolve this for you. Our Team is standing by
High restocking fees charged for returning defective appliances.
Sofa cushion became damp and repair attempt failed
Business reply on Google
Our service department is waiting for your call in order to locate your account. You can reach them at Toll Free: (844) 335-0002, Local: (310) 602-3037 Monday – Saturday 10 AM- 1 PM (Closed for Lunch) 2 PM – 6 PM Sunday - Closed We work hard to work with vendors that have high-quality products at great prices, and we will work hard to make this right.
The business failed to deliver the order at the requested time.
Business reply on Google
Hi Ya Lenoir, We are sorry to hear about your experience. We are currently trying to optimize our system for customers who make delivery changes and apologize for any inconvenience. Our records do indicate that you paid $119 for delivery, please let us know if that is a mistake and if you need to be refunded. You can contact our service department at (310) 602-3037 Monday - Saturday 10 AM - 6 PM.
Sofa has manufacturing defects and broken springs posing safety risks.
Business reply on Google
Hi Maria, we are sorry to hear about your dining table. Please call our service department at (310) 602-3037 so that we can help you with this service issue.
The business does not offer competitive pricing or price negotiation.
Business reply on Google
Hi Mark, Unfortunately, we are not able to negotiate prices, but we do have sales going on very often. Feel free to follow us on social media or check out our website to stay up to date with all of our sale items. Take care!
Staff damaged furniture and refused to provide a replacement.
Business reply on Google
Hi Billy, we apologize for the slight delay for your exchange request. Thank you for your patience and we hope you enjoy the exchanged item.
Aggressive sales tactics and lack of parking availability.
Business reply on Google
Hi Miguel, we're sorry about your experience and will use this for training purposes. Please feel free to email service@casaleadersinc.com so that we can remedy the situation.
The business makes unwanted monthly collection calls regarding store credit payments.
Mattresses cause severe back pain for users.
business misrepresents interest rates and contract terms to customers
Company failed to honor paid warranty and provided defective furniture.
Store damaged television during repair and refuses to provide replacement.
Business reply on Google
Hello Ms. Isabel Razon, Thank you for your feedback. We would like to know more about the issue that you have with your tv. Please email us at email@casaleadersinc.com with your account information so that we can review your account. Thanks, John S.
The business failed to resolve the customer's product issue.
The business charges excessive interest rates on installment payment plans.
Couch fell apart due to poor quality materials.
delivery sent to wrong address and additional fees requested